| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 08:00 am -08:00 pm |
| Sun | 08:00 am -08:00 pm |
The manager was rude when I requested for a free pass, and he refused to give me a free pass for no reason. Last Saturday, I had a tour of the gym with my friend, but we did not know we can ask for a free pass on the day. Today, I went to the gym to ask for a free pass, the manager said he can not give me a pass, because I have toured the gym on weekends. And the only way to give me pass is I need to have a credit card on his file, and issue the membership right after the free pass ends. Does LA fitness center have this policy? And he said they are not just giving people free pass to try gyms and compare gyms.
I regret joining this gym. There is always something major not working and it usually takes months to get it fixed. The AC in the Men's locker room has been out for almost the entire summer making it like a miserable sauna. There is no way to cool down after a workout. There is also no cold water in the faucets or showers, only hot, sometimes very hot. Not a good combination with no AC in the locker room. The pool heater is also out for extended periods of time rendering the pool usable by Polar Bears only. The excuses for the extended outages are always the same - the part is on back-order, they shipped the wrong part and we had to re-order, blah, blah, blah. And, management couldn't care less. Did I mention that the equipment is old and tired, often out-of-order and never replaced? This gym is so bad that even though I office in the same building in which it is located I now drive quite a distance to work out at another club.
Great place to work out and they got good restaurants around me the area
Great place to work out and they got good restaurants around me the area
The gym is clean, meaning that there isn't trash on the floor, but most of the machines have a grimy feel to them. The main drawback, however, is the staff and management. The entire team has a used-car-salesman vibe and it's really off-putting. If you go as a guest or non-member, they will take your phone number from the visitor's pass that you are required to fill out and pass it to everyone in the sales department, without your consent. I received calls and texts for over six months from several different phone numbers and it felt extremely invasive. If you're a member, on the other hand, you will not be greeted upon entry. You will receive only blank stares from the staff, and they will struggle to answer even the simplest of questions. I finally tried to cancel my membership and even that is impossible. You need to print out a form and mail it in to their corporate office. Once they receive your form, there will be a 40 day waiting period in which you are still required to pay for the membership. Then, finally, 40 days after you have completed, printed, and physically mailed in the form, you will be released from the contract. I'm still in the waiting period so let's see if the cancellation goes through.
The gym is clean, meaning that there isn't trash on the floor, but most of the machines have a grimy feel to them. The main drawback, however, is the staff and management. The entire team has a used-car-salesman vibe and it's really off-putting. If you go as a guest or non-member, they will take your phone number from the visitor's pass that you are required to fill out and pass it to everyone in the sales department, without your consent. I received calls and texts for over six months from several different phone numbers and it felt extremely invasive. If you're a member, on the other hand, you will not be greeted upon entry. You will receive only blank stares from the staff, and they will struggle to answer even the simplest of questions. I finally tried to cancel my membership and even that is impossible. You need to print out a form and mail it in to their corporate office. Once they receive your form, there will be a 40 day waiting period in which you are still required to pay for the membership. Then, finally, 40 days after you have completed, printed, and physically mailed in the form, you will be released from the contract. I'm still in the waiting period so let's see if the cancellation goes through.
Nice location, one of the better facilities, Good crowd. But missing kettle bells, stretching cage, rope and abs roller
Nice location, one of the better facilities, Good crowd. But missing kettle bells, stretching cage, rope and abs roller
Nice Gym. Staff and Members were friendly. I am visiting from Arizona, the gym was as welcoming as my regular gym in Phoenix.
Nice, convenient to downtown FTW. And, the staff, pool, equipment is really more than you would expect.
Nice location, one of the better facilities, Good crowd. But missing kettle bells, stretching cage and abs roller
Nice location, one of the better facilities, Good crowd. But missing kettle bells, stretching cage and abs roller
Very clean and updated. Small basketball court but good games.
The best part about this LA Fitness is the location. It is in a very convenient spot if you work downtown and want to workout before work or during lunch. The service is really good, but the quality of the equipment is below par. The first treadmill I got on was broken, and their free weights were not a consistent brand. It looked like they just took the hand-me-downs from other gyms. It would not be my place of choice to workout.
Very dirty, no hot water, AC breaking, spin class room always hot ..even when empty, no dry deck mats in shower area..very dangerous, no courtesy hair dryers..going to cancel.
Only thing good about this gym is location. 90% of employees look at there phone and not focus on customer interaction, at least say hello.
One of the front desk girls is incredibly rude & the Physical Training Manager is AWFUL!! So pushy when trying to sell over priced training sessions. Would not back off and made me extremely uncomfortable. When I finally made it clear I was not interested in his services he was very condescending and tried to body shame me. Disgusting.
Nice gym, but the Customer Service is HORRENDOUS. Within a day of getting a renewed credit card (the one used for my membership), I started getting HARASSED with up to 10 phone calls a day. I happened to be overseas for work, explained 3 times that I would update my information in a few days when I returned. But that didn't stop me from receiving half a dozen voicemails while my phone was off at work. I received about 100 phone calls total, all asking me for money.
Once I returned home, I cancelled my membership out of principal. I didn't intend on canceling, but I refuse to give my money to a company that has been so aggressively and rudely harassing me. I'll take my business to another gym.
Now they are refusing to cancel my membership for another 2 months, and charging me until then. I don't remember signing a contract to that effect, so not sure how that's legal. My friends have also had the same problem when canceling here.
Use this gym in lunch break, no hot water for over 2 weeks. Keep saying plumber coming to fix but obviously just don't care about people that need to shower before going back to work.
