| Tue | 05:00 am -12:00 am |
| Wed | 05:00 am -12:00 am |
| Thu | 05:00 am -12:00 am |
| Fri | 05:00 am -12:00 am |
| Sat | 08:00 am -08:00 pm |
| Sun | 08:00 am -08:00 pm |
This is a clean, friendly, and well stocked gym, as well as the cheapest membership in the area! The trainers and the staff is attentive and always ready to help. The atmosphere here is very conducive, with a lot of machine or treadmills. The locker rooms are very spacious with plenty of lockers to use as long as you bring a lock. Strongly recommend!!
Always seems warm and welcoming. Very comfortable feeling. Could use a few more certain machines but overall, we love it
I went in yesterday to cancel my membership. A man (the fitness director) greeted me and started the process. Of course, they always try to change your mind but I was sure I didn't need it and havent used it for awhile. He got a woman from the back to finish up because he was frustrated he couldn't talk me into it. As the woman was helping me he stayed at the desk commenting in the background about me not keeping the membership. He stated, "If it was a cheesecake you would say yes,". There was another employee, a Male, who second his motion and said "Sure would,". So is this how you operate? Have you ever heard of being kind? Your sales pitch shouldn't turn into a shame pitch. Besides that, you don't know my life! The original man tried to offer me $100 on my account twice, and I told him I didn't want it because I would never be coming back. He then asked a customer, "Are you signing up with us? That's awesome!".
Dont worry, I will be placing a formal complaint. Also, in the future, if I do get another gym membership it will be at the Fitness Connection across the street.
Excellent staff and training. Awesome facility. Thrilled I found this gem in Fort Worth and joining was the best decision I made!
I really enjoy coming here. The staff is always so friendly and polite. Dallas is very accommodating and actually cares about his clients exercise regime. The equipment is always clean and I haven't had to worry about it being too crowded.
Great facility with everything one needs to get in a great workout. Plus, you don't have to deal with it being over crowded like other gyms. The staff have been great and the regulars in the morning are a great group of people as well.
I am very upset about my whole experience at youfit. It started off at a good note with my personal training, but then after a few classes, the trainers keep on changing with very few choices for the classes. they already charged my credit card for a 3 month personal training lesson, which is fine by me, but were not able to give me any trainer to finish the last 8 lessons. So still they owe me those 8 lessons. I have called them a few times(i do not like to bother people a lot) and also went there and talked to the general manager, but nothing has been done so far . false promises and very poor scheduling. Mona
First and foremost I love my trainer JT! He motivates me, holds me accountable and makes me feel strong. He's really helped with my weight loss and I can see and feel myself getting stronger. All the other employees are also very friendly and welcoming. They're always helpful and if they can't answer my question or fix my issue they find the person who can. I also think the facilities are great - clean, bright, good music, good temperature, etc. There is plenty of equipment and a huge variety of options for working out. I am VERY happy with my YouFit.
Good looking atmosphere. Very relaxed. I really love the track upstairs. I love to run but dread the boring treadmill. And the CrossFit area is dope because I love active workouts
Initial management were more customer oriented than the present management.
My friend had to suddenly move out to a different place. When he did they don't allow others to cancel his subscription. I told them that I can bring him on call on the same number that is registered with youfit but they simply don't agree. Customers should have ease to cancel instead they ask for a written letter. The initial management were more friendly and they allowed us to cancel by calling the registered person.
The manager says our policy has changed. I asked her the policies should be more customer oriented and she says we can't control phone numbers and all and there might be a chance for fraud..when you allow a person inside using their mobile number why can't this be done ?
I have been waiting for a call from management for a few days now after my windshield wiper was damaged due to their advertising. I can already see management and customer service is poor. I know it's only $10 for a new wiper but a call and apology would have sufficed. UPDATE I email customer service they said they'd find a solution and never responded again. Nice. Hope you all don't touch others property anymore after this incident.
I have been waiting for a call from management for a few days now after my windshield wiper was damaged due to their advertising. I can already see management and customer service is poor. I know it's only $10 for a new wiper but a call and apology would have sufficed. UPDATE I email customer service they said they'd find a solution and never responded again. Nice. Hope you all don't touch others property anymore after this incident.
Best place to do exactly what it is made for, and that is to stay healthy and fit! I love the Manager! Awesome guy! Knows what he is talking about and keeps a smile on! Thanks you fit!!
Best place to do exactly what it is made for, and that is to stay healthy and fit! I love the Manager! Awesome guy! Knows what he is talking about and keeps a smile on! Thanks you fit!!
Best gym around! I love the staff! Benny is the best!! Great gym. I used to hate going to the gym but now I love it!
Best gym around! I love the staff! Benny is the best!! Great gym. I used to hate going to the gym but now I love it!
I go to that gym only because of the proximity to my house, but from the entrance to the reception there are only two friendly guys: the Hispanic boy of tattoos and the girl who is very early in the morning. The others, from the managers to the other girls in reception are very arrogant! Of course, in that gym they can not have a solid staff because they change people like a person, changing socks daily. I do not want to think that if you pay a little less than other gyms then the staff is not very involved with the client? Because in planet fitness you pay the same and the staff wow excellent service. Another important thing is the maintenance of the machines! I always find a loose nut, a screw that will come out, abs mattresses stink. I know many people who have stopped going for these things. I think I'll give you a month more I know they're not going to fix the staff because apparently people are easily bored to work there, but at least if they teach their staff to be friendly always.
I go to that gym only because of the proximity to my house, but from the entrance to the reception there are only two friendly guys: the Hispanic boy of tattoos and the girl who is very early in the morning. The others, from the managers to the other girls in reception are very arrogant! Of course, in that gym they can not have a solid staff because they change people like a person, changing socks daily. I do not want to think that if you pay a little less than other gyms then the staff is not very involved with the client? Because in planet fitness you pay the same and the staff wow excellent service. Another important thing is the maintenance of the machines! I always find a loose nut, a screw that will come out, abs mattresses stink. I know many people who have stopped going for these things. I think I'll give you a month more I know they're not going to fix the staff because apparently people are easily bored to work there, but at least if they teach their staff to be friendly always.
Update. Kids club no longer open on sundays and they are tediously strict about silly things in the kids club. My kids arent to happy about going anymore due to change in staff. Still no wifi.
Love the kids club. Only one I know that's open 7 days a week. And great ladies working there. Upstairs track is great. Locker rooms are very clean. Only downside... No Wi-Fi.
Youfit has a nice friendly environment. It is super comfortable and compared to Planet Fitness it is so much better
I love this gym, and I really wanted the rating to be higher but what I don't love is how the personal training is. They said I couldn't downgrade, we canceled and the it turns out I was being charged for not one, but TWO personal training sessions. It's a little bit silly that it's been months, and I finally had to call my bank to fix this mess after it's been canceled, but yet still pulling money out of my account. So please tell me what is SO HARD about doing you job?! Like it baffles me. I don't usually mind if its once or twice, but when it's been 1,000 + that's been taken out of my account that's a little bit ridiculous. I was told I would see it back in 3 weeks, time passed still nothing. So I had to call my bank to resolve something that should have been fixed way before I had to call them. There is no corporate to call, you have to email them. and most likely when you do, the'll get on to the GM because they have to deal things "in house". I am not the only person that this has happened to, and it seems to be a reoccurring problem that they need to fix ASAP. Because you will lose business if it keeps running how it is right now. Cooperate needs to care more, and STOP ROBBING PEOPLE AND DO THEIR DAMN JOB!! It's not hard, if you can't handle it then don;t offer it at a gym
I love this gym, and I really wanted the rating to be higher but what I don't love is how the personal training is. They said I couldn't downgrade, we canceled and the it turns out I was being charged for not one, but TWO personal training sessions. It's a little bit silly that it's been months, and I finally had to call my bank to fix this mess after it's been canceled, but yet still pulling money out of my account. So please tell me what is SO HARD about doing you job?! Like it baffles me. I don't usually mind if its once or twice, but when it's been 1,000 + that's been taken out of my account that's a little bit ridiculous. I was told I would see it back in 3 weeks, time passed still nothing. So I had to call my bank to resolve something that should have been fixed way before I had to call them. There is no corporate to call, you have to email them. and most likely when you do, the'll get on to the GM because they have to deal things "in house". I am not the only person that this has happened to, and it seems to be a reoccurring problem that they need to fix ASAP. Because you will lose business if it keeps running how it is right now. Cooperate needs to care more, and STOP ROBBING PEOPLE AND DO THEIR DAMN JOB!! It's not hard, if you can't handle it then don;t offer it at a gym
Overall I liked this place, but things happened today made me upset... it is so simple if you don't like your job, just quit, if you don't like to listen and help people go find another job..., I have belly fat but somehow I have 10 % body fat ratio, the guy even didn't stand up from his chair or looked my eyes while taking with me.. other then that, other personals are always friendly, and gym is in good condition
Awesome place. The manager helped me to get the advice I needed from a professional trainer on a free basis. I love all the equipment and classes they have.
Spacious gym with tons of machines, free weights and room for personal workouts. Staff is friendly. I've been a member for 2yrs.
DO NOT JOIN THIS FITNESS CLUB, GETTING YOUR REFUND TAKES FOREVER TO GET REFUNDED!!
went to join the club then decided to go back "next" day to cancel due to commuting reasons. I had to call and chase them for my refund, took 2 months to get my "partial" refund, them saying it's processed by a "third party". The rest of my refund I haven't gotten yet, because apparently, their trainer(who now do not work for them anymore) took my 1st session payment even tho she was informed that the whole training was cancelled way ahead of time. When I asked them why the trainer took the payment right away, the answer I get is "we don't know since she doesn't work for us anymore, we have no way of knowing." So now, I have to wait yet for another "3 weeks" hoping I get the rest of my refund!! WAY SHADY!!!
Feels like family. Staff are very friendly and helpful. lost 80lbs here!
Very clean and well managed clubs. Lots of room between workout equipment. Love the instructors.
I workout here but....the egos here amaze me....I hope ppl arnt so gullible to believe the trainers here arnt on PED's.....Plz. I encourage the natural ppl do your research and learn...don't take advise from these ppl....fort worth is a struggling population and these trainers will be happy to take your $ to pay for there unnatural ways. Believe me, I seen this to much
It's an awesome gym! Good vibes in there while everyone is working out.
The best gym ever!!!! Lol :) Don't listen to the negative people and you can bring a gym bag just a small one like a fanny pack I carry it around everywhere I go in the gym. But if you don't want to sport a fanny pack then just bring a lock and store your bag there...i mean what need have you to carry a bag? Work out get healthy lol
If I could give them NO STARS I would!
Awful gym, don't waste your time or money!
LITERALLY THE BEST EMPLOYEE THERE IS THE CLEANING LADY! How sad is that!, management is a joke among there employees. They will be all nice to you when signing you up but once your signed up they don't care! Seems like no employee there has a specific position! They stick any of there employees wherever they need them to LIKE THE CHILD CARE!!! Employees with no experience just because they lack on finding somebody that will stay committed to the job! YOUFIT DOES NOT FOLLOW THERE OWN RULES!! DONT SAY I DIDNT WARN YOU.
Gym was good, not too crowded and clean. My problem was when I needed to cancel my membership. I informed them, in person, that I needed to cancel. I continued to get charged for several months. I called multiple times with an attempt to speak to the Manager and was always told he was busy and would call back. I finally contacted "corporate" and later received a call from this " too busy" manager. Waiting to see if they will actually come through with a refund and cancel my monthly charges. More to come ...
So this has been my experience with YouFit....
I went in to check it out because my roommate had just signed up and seemed really excited. Gordon (manager) walked me around, gave me the tour, answered all of my questions. It was great. I signed up for the mid level membership (around $19). I also signed up for their special on four trainer sessions for $120.
The next day, August 3rd, I come in and speak with Hollie (manager) for my assessment. He does his spiel, explains how it all works with the trainer. And I sign up for the once a month sessions for 3 months. It's $160 a month, but he charges me only $40 that day, and the remaining $120 is supposed to come out on the 17th. As we're getting ready to leave Michaela is passing by on her way out and he had us meet, as she'll be my trainer. He then ropes her into finishing my set up and helping out my roommate who's in for assessment and measurements that night, before rushing out the door himself. But he doesn't explain that she's coming in that night. And no one explains to my waiting roommate that the guy she was waiting for was no longer with the company. I saw her at the desk so waved her in. We all talked with Michaela for a bit and figured out what times we each would be coming in.
That Monday I get a call from Hollie explaining there was an error on my contract, I tell him I'll be in that night for my session. Told him the time. He said he'd be there but had already left for the day. Next session I finally get a hold of him. He is leaving again so Gordon ends up helping me. We had to wait a bit for BK (district manager) to be available and help with the changes. Turns out my contract was set up to charge me $120/session instead of just on the 17th then going on to the regular amount $160. I explain what had happened. Was told by the end of it I wouldn't be overcharged that $40. Sign. Good to go.
Just to be safe I kept an eye on it. Sure enough on 8/18 (friday) I get charged $160, so overcharged by $40. I immediately call and talk to Hollie, he keeps pushing me to just have them credit it to me instead of refunding me. With me having a big move coming up and all sorts of wedding stuff (maid of honor) I would much rather have the refund. He says he'll take care of it.
Over the weekend I hear nothing back, so I decide to talk to Gordon after my session, 8/21 - Monday. I tell him what's going on, he's apparently the only one that can do refunds. He hasn't heard anything about it. We talk about it, he looks through everything. Swipes my card and tells me that it will be 7-10 days before it goes through, but if I had done it the day it was charged it would have gone through the same day.
9/7, a Thursday, after my session I talk to BK. Still haven't had my refund. We go back and forth about it and he tries to debate with me about if I'm owed the money or not. I show him my bank account and everything. He then looks back through the notes on my account and sees that a refund was initiated. And that on 8/23, 2 days after I spoke with Gordon, the refund was canceled with a note saying they would handle it in house. Not a single email, call, text, nothing about how this was supposed to be handled in house. Not a single person told me I would not be receiving that refund. I had even called up there at least twice trying to greet a hold of someone who could help and was put on hold while I was trying to ask a question.
BK said he had a phone call with Gordon the next day at 11am, that he would ask him about the refund and call me that day to let me know what's going on.
Not only, a week later, have I not received a call, I haven't even been able to get a hold of someone. I've even contacted corporate over a week ago, and no response.
I'm done. I absolutely love Michaela. I think she's a fantastic trainer, she's funny and has a great attitude. She's a great cheerleader and motivator without being overly perky. But I can't justify giving any more money to a company who talks big to your face, but does absolutely nothing to help you when they mess up.
Love the kids club. Only one I know that's open 7 days a week. And great ladies working there. Upstairs track is great. Locker rooms are very clean. Only downside... No Wi-Fi.
I absolutely love this gym! It's so inviting & pleasant inside, the machines are nice, new & clean! I hope others will give it a try... But not too many, because I also love that it's not crowded! Lol!
Overall great and affordable gym with great customer service. Josh went the extra mile to make sure my customer service experience gym was a great one .
The people is OK. But they charged me a late fee when they couldn't take the money out my account, when i have plenty of money in it. I have never been late for ANY BILLS in my life. I no longer go to this gym. I will be going to a gym with a basketball court. BYE YOUFIT!!!!!!!
