Katie Cleary
March 19, 2019 22:45
My Daughter attended Gymnastics and All-Star Cheer at Gymnastics Elite West, and the only thing I can say is if you need more stress and confusion in your life then this is the place to go. When my daughter first started at Elite she did Gymnastics and Tumbling classes there were no issues, and my daughter loved going to class. My daughter started All Star Cheer in January and since then it has been nothing but downhill from there. Parents paid a booster fee to get items for the Cheer team and that includes a backpack with my daughter's name on it that was never done, shirts for parents with my daughter's name on it and that was never done. The billing was completely messed up when their manager left, charged three times in one month, and being accused several times that I had not made a payment when in fact I had to provide my bank statement more than twice to get the credit to my daughter's account. Then comes the issues with coaches, being talked down to and yelled at and being told what my daughter can and can not do at another gym because the cheer coach did not want another coach help my daughter, so she gets yelled at. My daughter did gymnastics, cheer, and tumbling we were there more then we were at home. This business claims always about fun when a 10-year-old goes and have fun and it stuck between two grown men fighting about helping her with the same thing is ridiculous and uncalled for and plain immature! The owner confronted the said coach and then he retaliated against a 10-year-old, and me for " making the owner yell at him. When I told the owner of the issues I am told " they have had issues in the past with the said coach" so it takes a 10-year-old crying and leaving a team for the owner to do something about this coach? Pretty sad when employees of the gym sends me a text apologizing for the coach's actions and the outcome of the entire situation. My opinion is to go to a different GYM unless you want a headache and problems for your child to have fun! The best thing about this place was meeting certain coaches that do care about the kids and truly love their job instead of coaches competing with each other on who is going to help a child. Poorly ran gym and more so poorly customer service from the owner himself.