Dionne Rizo
October 20, 2017 07:26
My son enjoyed our trial class, so we signed up and paid for a 3 month period right away. Before our first class, my dad, in Houston, was diagnosed with a very aggressive form of Leukemia. I called to tell them that I would be leaving town, wasn't certain how long I'd be and we'd have to start classes when we got back. They gave me the impression that it was no problem.
When my dad passed 5 weeks later, we came back to Dallas, eager to get my 18 month old back into a routine. It was then that they told me that my 3 month period was initiated in February when I paid. I didn't "lose" the 5 missed classes. I'd just have to make them up by coming into other classes before my 3 month period ended. I double checked that starting my 3 month period then wasn't an option. I didn't get rude or throw a fit, but I made clear that I wasn't happy having to work the 5 classes into other days in my schedule. They didn't care, so I had to suck it up and deal with it.
We've been going to classes for about a month now and I still can't even think about Little Gym without being completely annoyed. We had to go back to Houston to get some of my dad's things and I thought "ugh. Should we rush back or should I try to squeeze that class in somewhere else?" My son got sick this weekend and I actually felt stressed / annoyed thinking "that's another class that we've paid for and won't be able to take." What if I'd left for 3 months? Would they have just taken my $300 and I got nothing in return?
Overall, it would have been very simple for them to push my start date back 5 weeks to when we actually attended our first class. Instead, they opted to heavily inconvenience me because they're disconnected from and unconcerned with their customers. I wouldn't recommend this place to anyone.