Diana Alcántara
September 17, 2018 01:15
I came the gym with a lot of spectations, they told that I had a free "assesment", I came and the trainer me was very nice, try to upsell me the personal trainer package, but I couldn't afford it, besides I just want it to go (I usually don't) make a routine out of it. The trainer kept insisting, I left him finished, because I knew that was his job, but i already knew my answer, when I said no to him, he brought his "manager trainer", he pushed me so hard to get this package, fiercely, making fun of me not knowing to use the treadmill (I leaned over too much and was pushing the emergency stop), saying "I thought you want it to change and lose some weight", I told him repeatedly that I wanted to, that maybe later on i will take the trainer, but not now. He pushed so hard and made so many discounts that I told him I was going to tried it for a month, he agreed. They were supposed to take an amount for the package, instead they took the amount plus $99 (this was 3 days after I signed up), I went that day, waited for him like 30 mins and nothing, the initial trainer that was trying to sell to me, told me that it was a "registration fee", (although I was already registered in the gym) but that tell him to canceled it for me. They never mentioned that fee. They didn't canceled it neither. I went again, the trainer manager dismissed me, told me that he cannot do anything, told me to call corporate, I told him I would call my bank so they would cancelled the transaction, I called corporate they told me that they would fix it. Nothing happen. I called in 3 occasions, either they hanged up on me, tell me they would fix it and didn't do anything, and so on. I had to called my bank and made a claim, after that I called again 2 times and they finally fixed. All these happen in 15 days. I had to wait 15 days, to get my money back. Apart of that I like the gym.