Kyle Hamilton
January 22, 2018 14:35
My wife and I were members here from March until August. We were told that the gym was not very crowded early morning and late afternoon. Let me make this very clear, this gym is overly crowded, at all hours except 2 hours before close. Enjoy waiting long periods of time for benches, free weights, machines, everything. Due to this reason, we canceled our membership in August. To cancel, we followed the guidelines and procedure put in place by this gym. We went into the gym at the right time window, and asked to speak to an associate in order to cancel. I completed the cancellation process by signing my signature... Or so I thought. They continued to charge on file until this January, 5 months of charges after their cancellation procedure was followed. After calling and explaining this problem to them, they apologized by returning 2 months of charges back. I explained that although we missed these charges, and that side of the fault lies with us, we had still followed the cancellation guidelines and process they demanded. Although it is my problem for missing the extra charges, it is not my fault if the associate never turned the paperwork in. They refused to return anything past 2 months. So, I explained that in return, I would write a negative, but honest review, and I would get in contact with my credit card company. They did not seem to care. So, here we are. Luckily the card used was American Express and that company values the customer, under any and all circumstances.
TLDR: There are other, better options for gym membership in this area. Hopefully, my negative experience was a poorly handled exception, and something that no one else will have to go through. Regardless, this is a giant corporation focused on profit, and their customer service reflects that.