A Google User
August 30, 2018 21:41
Update: I can speak highly enough about the owner. He has taken action and gotten the staff to step up their game, plus he got a new cleaning. The sauna was unfortunately down for repair for my first visit back in a while. I have given the gym a 4-star, up from 2 because of the owners compassion and willingness to take action to improve.
Old: After a few months now I have to update my original review.
Gym cleanliness: ****
Locker room cleanliness: **
Cardio equipment: ***
Free and machine weights: ****
Front-desk staff: ***
Management: ***
Amenities: ***
Supplies (shampoo, conditioner, etc): **
Locker room showers and saunas are growing pink mold, my partner and I have watched the staff mop the restroom area first then the showers and saunas with the same water.
And even after reporting the issue with pink mold, which the owner thanked me and said they would address the matter it never was. This is astonishing considering it is a health club and pink mold is known to cause upper respiratory issues.
The cardio equipment is outdated and always shocks the user.
This location is under staffed for front of house and cleaning, while there is an abundance of personal trainers.
The shampoo smells and even lives your hair smelling/feeling like you washed it with lemon Dawn dish soap. They do offer mouth wash, weird deodorant spray. They could step up by offering Bic razors and toothbrushes. Also a little better products.
I would not consider this place a health club as much as a I would just another gym.
Org: All Trophy Fitness Club locations are different and perfect for different types. I love the downtown location for shear size and setup. It definitely has room to go if needed.