Deborah Boyce
January 10, 2020 10:26
I was so excited to join this gym and am so disappointed with the experience. The membership, tax included is $191 monthly, my expectation was this gym would be well maintained. Cost doesn't equal quality in this case. Broken machines are the norm, not the exception. The manager is unresponsive, I have been waiting for a return call for 3 days now - I am not expecting it
Equinox inaccurately charged by account $120, I brought it to their attention 5 seconds after the transaction hit my bank account. They could not void the transaction and it is not 3 days, I still don't have my refund. I just filed a dispute with my bank, as well as spoke with their corporate office - the credit, although the transaction was their mistake was just approved today. Perhaps if the Highland Park management cared about my experience, they would have followed up with the corporate office to remedy the matter and because it was their mistake, do whatever it took to make the refund happen timely. Very disappointing and yes I decided I will be quitting. Shame on the management staff, the equinox logo, "It's not for everyone". It is definitely not for me, I expect for $200 a month a gym would cause me less stress, this one just adds to it. My customer experience was horrible with this gym. Join if you like to be frustrated.