Reviews

Rated 3.8/5 based on 36 customer reviews.
March 12, 2020 22:56

This is store is shady and very dishonest. I was charged for Dec and Jan when I came in, so the representative charged my card. I was told that I would be paying 21.70 for the new month, but he wanted to charge me 25.70 plus tax. I told him he could just cancel the other payments. He said he wouldn't but if I wanted to join another store then that would be fine. Really bad customer service, is that how Planet Fitness trains their employees?

February 25, 2020 09:49

Very good place to work out and not too crowded. I love the tanning beds

January 26, 2020 23:02

Good gym.

January 20, 2020 00:14

I am a PF Black card member. I recently moved to South Dallas and I upgraded because this location is close to my area. Well, let's say that I only go here when I am desperate and just want a quick workout in. My complaint is not about the staff or service. You are always greeted with a smile and the staff is extremely kind and helpful. My reason for 2 stars is the outdated equipment and the old smell this place has. I feel like it's not well ventilated like other locations I visit. The lighting is dim and not bright and welcoming. The locker rooms are clean and overall its clean but I wish they had more updated equipment. As soon as they get a facelift I will come back. For now I will keep visiting other locations.

November 22, 2019 18:45

I love my gym and the owners are very personable! They help keep you motivated and focused on your goals.

November 15, 2019 04:09

Perfect for me. I drive trucks and in the Dallas area it's hard to find parking so it's cool to be able to get a work out a shower and there's places to eat in walking distance. It's a all around win situation for me. Plus it's never too crowded bathrooms stay fairly clean. And equipment it nice.

August 30, 2018 20:51

Very nice place , Great customer service and the place is clean.gym is. Very big and work out machine is always available.

August 30, 2018 20:51

Very nice place , Great customer service and the place is clean.gym is. Very big and work out machine is always available.

July 20, 2018 14:34

I feel motivated everytime I go in there. And the workers there are such nice people!!!

July 20, 2018 14:34

I feel motivated everytime I go in there. And the workers there are such nice people!!!

July 8, 2018 03:38

Staff rude to me, yelled at me to get off a treadmill just so he can use it. None of the other treadmills were in use Idk why he wanted to use mine

June 6, 2018 12:06

I absolutely love it here. The environment is just chill and the restroom are clean which is a bonus. BB is a great trainer, she definitely pushes you.

June 6, 2018 12:06

I absolutely love it here. The environment is just chill and the restroom are clean which is a bonus. BB is a great trainer, she definitely pushes you.

June 5, 2018 14:13

Doesn't get too full, which I like. And the people are very welcoming!

May 3, 2018 22:21

They're stepping up their equipment, staff were friendly. Trashcans are always full, but the bathrooms are always relatively clean.

April 24, 2018 10:59

can get crowed at times but thats expect from a popular gym. Staff is friendly and helpful. Trainers are also very helpful. restrooms were a little smelly but my overall experience was pretty good.

April 24, 2018 10:59

can get crowed at times but thats expect from a popular gym. Staff is friendly and helpful. Trainers are also very helpful. restrooms were a little smelly but my overall experience was pretty good.

April 11, 2018 17:33

Average workout spot. Not A lot of options. Love that it's open 24/7.

April 4, 2018 10:32

I've been coming to this Planet Fitness for about some years now very clean very professional staff very nice.. very great place to workout in.

March 21, 2018 21:24

The is no pool or sinus there. That's a major drawback for me. They do have a massage machine one where you can lay down in the other where you can sit down.

February 21, 2018 14:27

Great place to work out. Staff are very helpful. Membership fees are definitely more reasonable compared to other gyms. It's clean. Especially good for me as it's so close to my place of residence. And if you need a trainer to design a workout program for you that is available.

February 21, 2018 14:27

Great place to work out. Staff are very helpful. Membership fees are definitely more reasonable compared to other gyms. It's clean. Especially good for me as it's so close to my place of residence. And if you need a trainer to design a workout program for you that is available.

February 21, 2018 14:27

Great place to work out. Staff are very helpful. Membership fees are definitely more reasonable compared to other gyms. It's clean. Especially good for me as it's so close to my place of residence. And if you need a trainer to design a workout program for you that is available.

February 12, 2018 15:44

Gave me a hard time about canceling my account i canceled it multiple times and then it was transferred to another location. The "manager" told me it was my problem to go to the location where i transferred to they would not do it. I had to create an online account request a transfer and then after all this i realized some one was using my card NEVER GO HERE

February 12, 2018 15:44

Gave me a hard time about canceling my account i canceled it multiple times and then it was transferred to another location. The "manager" told me it was my problem to go to the location where i transferred to they would not do it. I had to create an online account request a transfer and then after all this i realized some one was using my card NEVER GO HERE

February 7, 2018 18:03

The atmosphere is wonderful, you don't have to wait long for equipment, and their employees staff is fantastic.

February 3, 2018 21:11

My new second home, helping me reach my goals... Love the Hydro Massage Bed even tho they say 10 mins when you sign up but you get 7..hmmmmm

February 3, 2018 21:11

My new second home, helping me reach my goals... Love the Hydro Massage Bed even tho they say 10 mins when you sign up but you get 7..hmmmmm

January 1, 2018 17:57

Loved the atmosphere although I was not prepared for the cost and responsibilities of a gym membership. Definitely will come back again

January 1, 2018 17:57

Loved the atmosphere although I was not prepared for the cost and responsibilities of a gym membership. Definitely will come back again

December 9, 2017 12:12

Gym is okay. Staff is nice here but lack of bench press is disappointing. If you opened up your membership at a different Planet Fitness, you can only come to this particular PF 10 times. After that, they charge you $5 every visit. Unreal.

December 9, 2017 12:12

Gym is okay. Staff is nice here but lack of bench press is disappointing. If you opened up your membership at a different Planet Fitness, you can only come to this particular PF 10 times. After that, they charge you $5 every visit. Unreal.

October 20, 2017 07:06

It's more like a labyrinth with 3 exercise machines thrown haphazardly around 1,000 treadmills. Prisoners have better gyms. For some reason they have hallways that confine and confuse you into a corral like cattle into a different areas you might want to use. There are 2 water fountains cleverly hidden so you can die of exhaustion. You get what you pay for, unless you get charged the annual fee 3 months after joining the club in the amount of $167.00, at a time when I was barely able to afford to breathe. There is no corporate office, you can't cancel over the phone, and they don't care at the fake front desk. It's riddled with heartless careless robotic drones regurgitating emotionless company jargon. Nobody can bend the rules of the airtight ironclad contract that I bonded myself to. F*** this.

October 20, 2017 07:06

It's a great gym for the casual gym person. Never too crowded. Open 24/7 to meet anyones schedule. Plenty of cardio equipment to go around. Well balanced gym

October 20, 2017 07:06

It's a nice decent size gym. I love going in the mornings. Nice staff

October 20, 2017 07:06

I love working out here it's nice and clean . However, I've never visited a planet fitness where I've encountered a rude employee on more than one occasion. I brought two of my sisters there on different days and the little Hispanic girl, whom always seems to have a grouchy attitude, really pissed me off. Today(9/15/17 around 3pm)I attempted to ask her a question regarding bringing in guest with me and she intentionally kept ignoring me and talking over me. I don't know if the employees are rude to customers because of the location in Dallas because I've read plenty of bad reviews of their staff. But luckily a new one will be built in Cedar Hill pretty soon.

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