britney cheney
March 27, 2018 22:09
I've been paying 7.50 per month to freeze my account and you are supposed to get that money put towards your purchase when you come back. So i came back after 7 or 8 months, had 52.50 in credit on my account. They charged me $283 on my cc.i didn't think to ask if they applied it. So next time i went in i asked, and no they didn't. I asked them to refund and do the transaction again, they won't. She tried to offer me a free spray tan but I'm already getting unlimited with the $283 package. She said it was their mistake because it was a trainee but she can'tdo anything about it. Basically im SOL for their mistake. So how do i get my $52.50 back if I'm planning on canceling as soon as the 3 months Is up. I've been a customer for like 7 or 8 years.... nice to see how they treat a customer whos loyal. Don't waste your money. Horrible customer service. I feel like they are stealing from me, cuz the money came out of my checking account, they are holding it, and won't give it back.