September 22, 2018 22:07
We had a large Edible Arrangements delivered to a surprise birthday party. One of Brookhaven's employees signed off on receipt of the item, but the arrangement was never brought to the party by the country club's staff. (Perhaps they forgot it in the fridge or brought it to the wrong party.) Rather than taking responsibility and resolving the situation, the Catering Manager, Katie Wright, was defensive and unapologetic. Then she escalated the situation by threatening to call security on my husband. Disappointing and highly unprofessional, Ms. Wright does not appear well-suited to a customer service job. We brought the situation to the attention of the general manager, Scott Hajdu, who defused it in a 5 minute phone call.