| Mon | 03:00 pm - 08:00 pm |
| Tue | 04:00 pm - 08:00 pm |
| Wed | 03:00 pm - 08:00 pm |
| Thu | 04:00 pm - 08:00 pm |
| Fri | 03:00 pm - 07:00 pm |
| Sat | 08:00 am - 12:00 pm |
I was only a member here for so long due to their extremely convoluted and complex cancellation policy that seems like it is designed to scam money out of people wanting to try something new. Never have I ever encountered a gym that is so dug in to their ways and so unaccommodating to customers. Their "trial" contract is designed to get you to sign up for a 3 month minimum, and they make you actually send in certified mail to cancel your contract. At which point they will attempt to continue to charge your account based on the cancelled contract.
The mismanagement and terrible customer service aside, the trainers seem to be completely uninterested in actually leading or inspiring anyone to break a sweat. I have seen them spend the majority of my 30 min work out staring at their phones and not engaging the customers at all.
Overall I'd say avoid this place like the plague. Workouts are not worth the hassle of dealing with the "management"
I love the fast paced workout. I've never looked forward to working out as much as I have since I joined this gym. My schedule can be erratic, so showing up at any time to start a trainer led program is great for me. And using their Pulse HR monitor lets me track exactly how hard I'm working. I'm averaging 600+ calories burned in each workout, but I'm pushing myself pretty hard.
The zones are based on max HR (220 - your age)
9Rounds is by far the best workout! It is fun, engaging, and perfectly fits into my busy week. The trainers are there to push you and make you feel confident in your workout without being overbearing. This full body workout has been a part of my exercise regimen for a couple of years because even though I moved from state to state I keep coming back. I love how powerful 9Rounds makes me feel and I definitely recommend it!
9Rounds is by far the best workout! It is fun, engaging, and perfectly fits into my busy week. The trainers are there to push you and make you feel confident in your workout without being overbearing. This full body workout has been a part of my exercise regimen for a couple of years because even though I moved from state to state I keep coming back. I love how powerful 9Rounds makes me feel and I definitely recommend it!
I am from out of state and while my local 9round is the best, the owner/manager and trainers were top notch at this location. They really help you work to be better and work hard while making it fun. Great group and highly recommend it to anyone local to get a great/fast/flexible workout.
Meredith and her crew are awesome! 9round is my new favorite workout spot in the area, having tried multiple gyms and boot camps over the past few years. 30-minute workouts, no class times, and great vibes. The trainers really push you to do your best and by the end of each class, you feel accomplished. I've never sweat more or burned as many calories as I have here. ALSO, it's half the price of similar places in Austin. All-around win!
Terrible customer service and very smelly gym. Would not recommend. A friend of mine got staff here from the showers... :(
I am not happy with how this business treats their customers. A request for one month of service was not honored, and the individual was repeatedly charged for additional months despite a request for cancellation. Also, a request for a refund for services not used was ignored. These types of businesses are predatory and lock you into contracts that are very difficult to get out of, and they will continue to charge you even if you request to cancel. Would not recommend.
I ended up being charged over $400 for services I never used. When I called the company, they refused to refund any of the money to me. They offered me 2 free months of work outs in return which I told them I could not accept due to having a wrist injury but that also, I would like to have a refund for the services I never used so that I may use that money for school (I am a student). They were not willing to budge on that or offer me anything else so I communicated to them that I would be leaving poor reviews, reporting them to BBB and disputing all charges made to my card. I do not recommend using this gym. They are not upfront, honest or trustworthy towards their customers and if you have any issues they will just keep telling you 'you signed a contract' even if their employee didn't directly communicate their cancellation policy or that I would be charged automatically after I had told them I did not want to be charged automatically and that I only wanted 1 month of service. Over all, this has been an extremely disappointing, as well as misleading, experience.
The owner responded to me below and this is my response: I told the employee the day that I bought the contract that I only wanted it for one month, that I did not want to be automatically charged each month because I am student and I am on a tight budget. That should have counted as my 30 day notice to you but the employee neglected to note any of my needs. They agreed with me and said that I would only be charged for that one month. Again, I communicated to them upfront that I only wanted to pay for one month and they agreed as well as reassured me that this is what I was signing up for. They lied to me and were dishonest and now you are standing behind that manipulative behavior. That is extremely disappointing. It is not okay for a business to have a customer sign a contract that says it needs a 30 day cancellation notice and then ignore that customer when they said they only wanted the service for one month (ie 30 days). The employee never actually noted that I only wanted the membership for one month such as they stated they would. Also, I never got an email with the full contract. I got an email stating simply that I had signed up for a month-to-month with no links or attached documents that were anything resembling a contract. On top of that, you also said that you would not charge me the $107.17 this month (on 9/3) when you did your 'courtesy cancellation' and you still did. You still charged me for an entire months worth of service that I am not using after all of this.
What you did is wrong and how you are handling this situation is wrong.
From the moment you walk in, they will rush you. I rarely had time to stretch before each session. They even rushed me into buying a package and kept texting/calling me until I did it after my first free class. They did not communicate to me that I would have to give 30 day written notice for cancelling my 'month-to-month' service. I did communicate to them that I did not want to do auto-charging on my card but it was still set up to charge me each month anyway without me knowing. I ended up being charged over $400 for services I never used. When I called the company, they refused to refund any of the money to me. They offered me 2 free months of work outs in return which I told them I could not accept due to having a wrist injury but that also, I would like to have a refund for the services I never used so that I may use that money for school (I am a student). They were not willing to budge on that or offer me anything else so I communicated to them that I would be leaving poor reviews, reporting them to BBB and disputing all charges made to my card. I do not recommend using this gym. They are not upfront, honest or trustworthy towards their customers and if you have any issues they will just keep telling you 'you signed a contract' even if their employee didn't directly communicate their cancellation policy or that I would be charged automatically after I had told them I did not want to be charged automatically. Over all, this has been an extremely disappointing, as well as misleading, experience.
From the moment you walk in, they will rush you. I rarely had time to stretch before each session. They even rushed me into buying a package and kept texting/calling me until I did it after my first free class. They did not communicate to me that I would have to give 30 day written notice for cancelling my 'month-to-month' service. I did communicate to them that I did not want to do auto-charging on my card but it was still set up to charge me each month anyway without me knowing. I ended up being charged over $400 for services I never used. When I called the company, they refused to refund any of the money to me. They offered me 2 free months of work outs in return which I told them I could not accept due to having a wrist injury but that also, I would like to have a refund for the services I never used so that I may use that money for school (I am a student). They were not willing to budge on that or offer me anything else so I communicated to them that I would be leaving poor reviews, reporting them to BBB and disputing all charges made to my card. I do not recommend using this gym. They are not upfront, honest or trustworthy towards their customers and if you have any issues they will just keep telling you 'you signed a contract' even if their employee didn't directly communicate their cancellation policy or that I would be charged automatically after I had told them I did not want to be charged automatically. Over all, this has been an extremely disappointing, as well as misleading, experience.
Great full body workout. I joined to do strength training in between marathon training sessions. Pricing is comparable to other places. You can go at your own pace and exercises can be tailored to your needs. Trainers are very approachable and just want everyone to feel comfortable at his or her own level - never pushy. Highly recommend!
Great workout in only 30 minutes! And it's cool that you can come in whenever you want. The membership isn't too pricey, but it's also not cheap if you want to retain your gym membership as well.
Great workout. The trainers are really nice and helpful. I put in my all every day.
If you're trying to get a fast and fun workout done then 9 round is your place. The trainers are amazing and they try to help you out in every way they can. They have different workouts each day so everyday is a surprise, but you will definitely get a good workout in 30 minutes.
Great full body workout. I joined to do strength training in between marathon training sessions. Pricing is comparable to other places. You can go at your own pace and exercises can be tailored to your needs. Trainers are very approachable and just want everyone to feel comfortable at his or her own level - never pushy. Highly recommend!
Great full body workout. I joined to do strength training in between marathon training sessions. Pricing is comparable to other places. You can go at your own pace and exercises can be tailored to your needs. Trainers are very approachable and just want everyone to feel comfortable at his or her own level - never pushy. Highly recommend!
Great workout in only 30 minutes! And it's cool that you can come in whenever you want. The membership isn't too pricey, but it's also not cheap if you want to retain your gym membership as well.
Great workout in only 30 minutes! And it's cool that you can come in whenever you want. The membership isn't too pricey, but it's also not cheap if you want to retain your gym membership as well.
Great workout. The trainers are really nice and helpful. I put in my all every day.
Great workout. The trainers are really nice and helpful. I put in my all every day.
If you're trying to get a fast and fun workout done then 9 round is your place. The trainers are amazing and they try to help you out in every way they can. They have different workouts each day so everyday is a surprise, but you will definitely get a good workout in 30 minutes.
If you're trying to get a fast and fun workout done then 9 round is your place. The trainers are amazing and they try to help you out in every way they can. They have different workouts each day so everyday is a surprise, but you will definitely get a good workout in 30 minutes.
