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- Address:1100 W Anderson Ln, Austin, TX 78757
- Phone:(888) 237-9005
- Website:http://www.planetfitness.com/gyms/austin-w-anderson-lane-tx-465
- Rating:3.7
- Hours: 24 hours
Planet Fitness
Reviews
Rated 3.7/5 based on 36 customer reviews.
MayMar Martinez
February 24, 2021 00:43
I am super disappointed, I do not recommend this gym I signed a contract for 12 months and after that as I was released and now it turns out that they made me a charge after my contract had ended and they tell me that I had to personally cancel the membership and they made me an unauthorized charge to my card and they tell me that they cannot return my money back. I hope that if I get my money back and that this does not happen again. this place is a scam.
Robert Rydeen
February 6, 2021 04:04
This gym is always clean and comfortable. The staff is always really cool and super helpful. The dude tonight was working his first night by himself, but you'd have never known it.
ez money
December 26, 2020 22:02
I cannot complaint. You guys have been good so far. Dont appreciate having to be remind about face coverings but the county forces you to do this so I wont hold it against you.
Harrison Phillips
December 19, 2020 17:07
Great facility to work out at. Rarely ever crowded and super friendly staff. Amenities from locker room to tanning booth to hydro massage chair are always clean. Other people working out there are friendly and respectful as well. Highly recommend.
Mr. B.
February 13, 2020 13:14
Great place. Helpful staff. Great variety of equipment available ( even during peak hours ) very clean. No judgement zone! I've tried other locations but this one is great! I recommend to others all the time! Thanks
Brittney Demars
January 30, 2020 11:48
I like that it is 24 hours, always clean, and I can clock the low traffic hours (which is when I prefer to go). I also like the low price which is awesome and better than most gym facilities. The staff is also always nice and I live in the middle of two locations under 10 minutes from my apartment!
Whitney Wayne
January 20, 2020 12:15
I need to take a second to give a HUGE shout out to DEWAYNE at this location for going WAY above and beyond - It was a cold, gross, rainy Monday, and I had really had to push myself to get to the gym. When I finally walked through the front doors, I realized I'd forgotten my headphones, and was devastated. As I went in to sign in, I started complaining to Dewayne and another staff member at the front desk about the headphone situation, and asked them if I should even try to stay and break a sweat, because I just can't workout without my tunes. Without being prompted, Dewyane went and grabbed his super-nice Beats by Dre headphones, and let me - a total stranger- use them so I could get through my workout. His kindness was so appreciated - thanks so much Dewayne! You really made my experience awesome that day and helped me stay committed to my goals!
Adam Rivera
December 23, 2019 21:20
I moved up close to this Planet Fitness location after finding a better job, and it was always a good option to have a great gym so close by. I was a member for close to two years, and I've never had a single problem with how PF operates. They even took care of me when I was having financial hardship and couldn't afford one of the membership months, truly great customer service!
T Daddy
September 29, 2019 21:16
I love my gym prices good and I kome and go when i please
Trey Roberts
September 21, 2019 18:23
First off the staff here is mostly very friendly and helpful and the price is one of the best I've seen in Austin. Unfortunatley, for me at least, they don't have 100lb weights which means the moat you can squat or leg press is about 810 lbs. There also are only 5 Smith racks and 1 leg press, so you have to time your use carefully to get time on them. Additionally, they recently replaced all the bikes. These new bikes have a different resistence, which seems higher, which ia good if you need that. They alsi have straps that can be turned over, but not removed, so you don't have to track thwm down if you want them. Unfortunatley, the new bikes are a couple of inches shorter than the old bikes. As someone who is 6'4, this means I can no longer fully extend my legs, which places a loy more stress on you knees, which is what I was using the bikes to try and avoid. Overall though, its a decent place particularly for the casual fitness buff.
Adam Davis
August 15, 2018 13:28
If you love waiting for weights anytime of day this is the place to be. Equipment needs a bit of maintenance. Lots of cardio which is the only plus about this location.
A Google User
August 6, 2018 22:16
Its alright but would be better if it was bigger and more machines. Too many people during the time I go but can't do anything about it. Very reasonable price so thats good. Not far from my apt but not close.
Nao Atsumi
August 6, 2018 22:16
Its alright but would be better if it was bigger and more machines. Too many people during the time I go but can't do anything about it. Very reasonable price so thats good. Not far from my apt but not close.
Andrew Zelade
June 16, 2018 00:53
Whatever you do, DO NOT JOIN PLANET FITNESS!!!! The place is dirty and the equipment feels cheap. They will trap you in their contracts and make you pay even though I supposedly had a month to month subscription where I thought I could cancel at any time. I am trying to cancel my subscription 2 days before the next month's cycle starts and I can't even cancel my account unless I pay for next month's dues too. I feel like I'm imprisoned and can't get away from Planet Fitness. Unless this is resolved I will actively steer people clear of this place and recommend other gyms!!!
Arz1991
June 16, 2018 00:53
Whatever you do, DO NOT JOIN PLANET FITNESS!!!! The place is dirty and the equipment feels cheap. They will trap you in their contracts and make you pay even though I supposedly had a month to month subscription where I thought I could cancel at any time. I am trying to cancel my subscription 2 days before the next month's cycle starts and I can't even cancel my account unless I pay for next month's dues too. I feel like I'm imprisoned and can't get away from Planet Fitness. Unless this is resolved I will actively steer people clear of this place and recommend other gyms!!!
A Google User
June 16, 2018 00:53
Whatever you do, DO NOT JOIN PLANET FITNESS!!!! The place is dirty and the equipment feels cheap. They will trap you in their contracts and make you pay even though I supposedly had a month to month subscription where I thought I could cancel at any time. I am trying to cancel my subscription 2 days before the next month's cycle starts and I can't even cancel my account unless I pay for next month's dues too. I feel like I'm imprisoned and can't get away from Planet Fitness. Unless this is resolved I will actively steer people clear of this place and recommend other gyms!!!
Eddie G.
June 14, 2018 11:16
Great place for a workout...never too crowded with nice and friendly staff
Enjoy!
Rocio
May 28, 2018 08:53
Low Cost on membership and you are allowed to bring guests. Great on equipment as well. It is the perfect gym for me.
David Raychek
May 8, 2018 13:21
Very acceptable for the price! Interesting amenities
randy colbath
May 1, 2018 13:38
Great place to workout.no judgement .great machines and lots of machines to choose from.
Adrian Sanchez
April 15, 2018 15:18
Alot of equipment and great employees its my fav place to go
Ricardo Arriola
April 5, 2018 22:14
The hydro massage bed is mankind's greatest creation. The staff is great too.
Juan Salinas
March 29, 2018 18:29
Good for a low-cost gym but I do have a few minor issues: 1) there's only ONE drinking fountain station in the entire place. That's not enough for a place this size, especially at peak times. And for some reason, occasionally the water comes out of the fountains HOT. Not lukewarm, not tepid. HOT. 2) They could use a few more benches in the free weight area and lose a few of machines. Some of the machines in that end aren't heavily used and at peak times everybody & their brother, sister, and cousin are tying up all the benches that they do have.
A Google User
March 29, 2018 18:29
Good for a low-cost gym but I do have a few minor issues: 1) there's only ONE drinking fountain station in the entire place. That's not enough for a place this size, especially at peak times. And for some reason, occasionally the water comes out of the fountains HOT. Not lukewarm, not tepid. HOT. 2) They could use a few more benches in the free weight area and lose a few of machines. Some of the machines in that end aren't heavily used and at peak times everybody & their brother, sister, and cousin are tying up all the benches that they do have.
Ashley Wagoner
March 19, 2018 15:05
SCAM FITNESS!!!! I signed up for 1 year and they "conveniently " enrolled me for ANOTHER year. when i called to dispute it they said "well you know what you signed up for" after i jumped through 101 hoops to cancel my membership they still charged me for an additional month. If you sigh up for a membership here you're signing up FOR LIFE entill you go into your home gym to cancel. Expect your customer service to be along the lines of a cable company.
Monica Eggert
March 6, 2018 11:30
Clean place, has half of what I need. Really wish they would get rowing machines. Friendly staff. It would get 4 stars if the weren't cleaning every SINGlE time I'm trying to work out!!! It's so Annoying! Why are they cleaning and moping during the day when people are trying to workout and change in the locker room. Clean last at night or early in the morning. Get out of my way!!!!
Shunetra Kincheon
February 14, 2018 10:39
Horrible Horrible Horrible! The trainer made fun of my weight. Sent text messages to someone calling me fat. When I called corporate and management they didn't care one bit!!! Even after I showed them the text he still works there! Do yourself a favor and join a real no judgment zone gym!
Francia Acosta
February 14, 2018 00:55
Clean place very chill gym. Employees seem a bit nonchalant. The prices are great from initial fee and monthly cost. Equipment is new and clean. Many options for cardio and weight training
Payton Green
December 31, 2017 22:34
Super clean, friendly staff. Relatively empty early mornings and late evenings. Doesn't have all the equipment some might want but it's great for the price.
Xtin D
December 26, 2017 08:25
Planet Fitness on Anderson Lane really is the laid back, nonjudgemental gym the chain purports to be. Here you can work out with folks of all shapes, sizes, colors, creeds, ages, and levels of expertise. The staff are super friendly and helpful. I especially enjoy the 30-minute circuit for a quick and relatively easy full-body workout. I also LOVE the hydromassage beds.
Henry Ewert
December 22, 2017 10:42
This was my typical workout, consisting of a few weight machines, treadmill, and stationary bike. I enjoy being a member at PF because it is convenient (about a mile from my house), friendly, and not too busy (meaning that there are enough machines and other pieces of equipment to allow me to work out almost any time of the day without waiting). Also, I like its "Everyperson" ethos, so that it doesn't have inordinate appeal to macho showoffs. Keep up the good work!
Spencer Guerra
October 20, 2017 11:50
(Scroll down a bit and you'll see tons of people with the same problem)
I canceled my membership (by going into this location and signing account cancellation paperwork) before moving from Austin a little over a year ago. However, I continued being charged - not only ~$10 a month, but a ~$50 account renewal fee as well.
This went on for a few months without me noticing. As soon as I found out, I gave them a call and let them know what had happened. They couldn't verify that I had ever canceled my account (from what I assume to be a clerical error) and asked me to come back in to their location in order to fill out the paperwork again. I drove back to Austin (where I no longer live) and filled out the same exact paperwork again.
They continued to charge me. I called a few months after I filled out their paperwork for a second time and AGAIN, their was no trace of it. They asked me to come to their location in person and fill out more paperwork. I can't afford to keep driving to Austin over clerical errors on their end! OVER A YEAR LATER, and I'm STILL being charged! They can tell that I haven't used their facilities in over a year, yet continue to force me to visit their location in order to sort this out, when it never actually gets sorted out.
I'm having to change bank cards over this now, and will never get a refund for the 100's of dollars which have been effectively stolen from me by this company and their incompetent staff. Every time I file a dispute over this, it works out in their favor since I initially gave them my card information and they can't find any paperwork on my cancellation.
NOTE: Find a more reputable gym who doesn't blame their customers for the mistakes of their employees, or make sure that you get a copy of every single thing that they guys make you sign. Though, I'm sure they will come up with some excuse for not being able to provide that to you over "security reasons", like they do when they refuse to "cancel my account" without me visiting the location in person every single time.
Kate Penshorn
October 20, 2017 11:50
Just signed this week. Love it so far! Awesome amenities such as tanning. Not only do I get to work out, but I can cancel my membership at Palm Beach Tan.
paul duder
October 20, 2017 11:50
I will keep trying my best to going to planet fitness for myself to lose weight and trying to get good shape back on okay tks
J.P. Rutledge
October 20, 2017 11:50
A good inflow of yoga pants. Sensible layout. Very accessible location. Several Ingress portals in parking lot. Current manager is awesome....gym plays primarily bubblegum pop on the sound system, the cube lockers are constantly locked with the doors open, not much is ever done when members are banging weights (even when I inform the staff) and the trainer seems lackadaisical.
Ivanna Velasquez
October 20, 2017 11:50
This gym has a lot of room and many exercise machines. I usually go before 4 and never have a problem waiting to use the machine I Need. The staff is friendly and the gym is clean.. The only thing I would want are paper towels in the bathroom so I can wipe my face after a workout. They have hand-drying machines in the bathroom.