Jay V
August 6, 2018 14:10
Some businesses are known either for the quality of their products, the competitive pricing on their products, or their superior customer service. Fringe Sport manages to fulfill all three of these criteria, and this makes it one of the best suppliers and businesses for weightlifting or CrossFit equipment.
Fringe Sport's goals are 1) to serve and help their customers to achieve their fitness goals, 2) to provide the best quality equipment at the most affordable price, 3) to be the go-to supplier of a niche market, i.e. garage gym owners and small CrossFit box owners, and 4) to make Austin not only the music capital of the world, but also the fitness capital of the world. Once you understand Fringe Sport's mission, then you can understand their business and type of products they sell.
Pros about FS:
1) The staff is concerned about getting to know their customers and fulfilling their needs, and they offer the best advice! If you are willing to be honest and talk with them about your budget, space, and fitness goals, they will tell you exactly what you need. They don't simply try to sell you their equipment. They are more concerned about your safety and not wasting your money or time.
2) FS has the best customer service when compared to any other weightlifting equipment supplier.
3) FS's equipment and stock is minimalist, functional, and economical. They have exactly what you need and that's it.
4) FS offers free shipping and free returns.
5) FS has an excellent guarantee and the best warranties.
6) FS routinely offers discounts (almost every two weeks)
7) FS has a local pick up discount at 10% off.
(Minor) Cons about FS:
1) Their website interface and graphic design is a little simple. I'd like to be able to have a site where I can make a wishlist, see my past orders, etc.
2) Their retail location is an open showroom, gym, and warehouse, so you're basically at the mercy of the outside weather. Even though they have a few fans to circulate air, it can be 90 degrees in the showroom because of the Texas heat. I'd love for them to have a water fountain, vending machine, and restrooms for the public, too.
3) I'll admit that some of the welds on their racks and rigs are not aesthetically pleasing, even if they are structurally sound. But, I have to keep telling myself, "This is weight lifting equipment and not fine furniture! It's meant to get used and still hold up!"
If you're going to compare Fringe Sport to Rogue, know that they serve similar markets but have different missions. Rogue's mission is to provide the best quality equipment that is made in America in order to help the American economy. But, Rogue's products are simply overpriced (which reflects the the cost of American manufacturing), Rogue doesn't offer free shipping or returns, and not all of its products are made in America (e.g. Kettlebells, HG 2.0 and Echo Bumper Plates, and their apparel/gear). Oftentimes high quality and low cost are at odds with one another, but Fringe Sport manages to achieve both by having excellent design and specifications on their products and a variety of manufacturers to make those products. Not every thing Fringe Sport sells is made in America, but this is so they can achieve that balance of quality and cost.
Unfortunately, Fringe Sport has received some negative reviews from people saying they didn't receive an item, an item came late, or the item arrived all banged up which resulted in some defects. There is some risk associated with online shopping because you cannot inspect the items for yourself. In some cases, a defect may be the dealer's fault, but it may also be the manufacturer's or shipper's fault. Usually, the dealer (i.e. Fringe Sport) takes the heat. Just know that Fringe Sport resolves any of those issues with their customer service.
Overall, Fringe Sport has set the bar high in their goals and mission, and they deliver! I have had nothing but positive experiences with Fringe Sport. If you have any doubts about buying from them, just call them or walk into their retail store.