Kristen Starr
May 9, 2018 22:00
What a horrible experience!
My husband and I were so excited to become part of the community at the JCC, what started out as a search for child care for our son. When we arrived at the center in February, we were told that we had to purchase a monthly membership for the family (at $105+), plus a small registration fee to get him on the waitlist for fall, and that we should enroll him in the summer program so that he is able to 'get in' in the fall. We did this, despite the extravagant cost of the summer program.
Come April, we received a call explaining that 'oops' the fall program filled up and our son would not be able to attend. Up to this point - fine, things happen. We cancelled the summer program, as we cannot put our son in one place for summer, dropping his current situation, and then find another for fall. We were not returned our fee for the summer application. At this time we also cancelled our monthly membership, having already lost $450 to the center - for absolutely nothing, we did not go to the center even once. To top off this loss of money, we were informed that we would continue being charged for 2 additional months, as there is a 60 day cancellation policy.
Over $700 you will have conned us out of, JCC, I hope that makes you happy. You technically abided by your contract - none of your promises of an amazing fall program for our son were in writing, none of the promises that if we jumped through all of your hoops then he'd be able to attend in the fall. But all of your charges to us - those you for sure got in writing and stood by adamantly.
Cunning, misleading, and out for your money, that is all this organization is after. STAY AWAY!!!