Open Now
- Address:6425 S IH 35 Frontage Rd, Austin, TX 78744
- Phone:(888) 237-9005
- Website:http://www.planetfitness.com/gyms/austin-s-i-hwy-35-tx-1413
- Rating:4.6
- Hours: 24 hours
Planet Fitness
Reviews
Rated 4.6/5 based on 30 customer reviews.
keleeb1 .
March 13, 2020 21:42
They are horrible at customer service!
Update: I neglected to say it was the club manager who provided the horrible, uncaring service. I explained the situation to him and he didn't care and refused to help. I let him know I would be posting a negative review and he didn't care. I had previously talked to PF 800# who was also unhelpful. Overall HORRIBLE experience. While I was there another person came in to cancel their membership too. Heed the warning!! Maybe try Gold's Gym instead.
Lisa Jenkins
February 3, 2020 16:38
Just joined but I fell in love with their massage chair and massage bed. If you don't do anything else get the black card and enjoy the massage amenities!
Coffer, D
January 16, 2020 01:56
Nice staff. Kept clean. Occasionally some weirdos in the locker rooms, but overall a well maintained planet fitness.
Paul Saletan
December 9, 2019 18:02
I cancelled before the end of my one-year commitment but was billed anyway for the next year's annual fee. Staff gave me false assurances 3 times:
1. I went to the front desk at the gym a month before renewal. They told me to wait until 2 weeks before the 13th month is charged, then cancel.
2. Realizing that the date they gave me is when my annual fee was deducted, I came in again a week before the date they gave me and cancelled. I asked if this meant they wouldn't draw any more funds from my bank account. They told me I wouldn't. I couldn't see the terms. You sign an electronic screen like you do for a credit card purchase. I got home and received a copy of my cancellation form, saying they planned to deduct the next year's annual fee. I emailed them about what had been promised. No response.
3. I go to the gym a third time and explain my side. They tell me that while the deadline to avoid deductions had passed by a day or two, they're confident I'll be reimbursed. They'll write to the head office and copy me. They won't give me an email address or a phone number so I can contact them myself. I never heard from them.
If I had bought the cheapest subscription ($10 per month) I wouldn't be complaining here. Instead, I had purchased the "black card" ($22/month) although I knew I'd rarely use those privileges, so that they could pay their staff better wages. This kind of treatment isn't what reputable businesses do. I'd advise others to look elsewhere.
Update in response to Planet Fitness response (12/08/2019):
On my third visit, I asked for the manager. The front desk attendant went to find her, then came back saying she was unavailable. Your move.
Marcos C.
August 7, 2019 00:20
Really nice to work out, place is clean, weights are clean. No one mess with you. And of course if you go at peak time it will be crowned but when you go later than that place will be empty.
Rosa Gonzalez
September 19, 2018 16:15
Staff is very friendly and knowledgeable, they care about the people who walk through the door.
A Google User
August 9, 2018 03:49
Super friendly and helpful staff here. Very clean facility. Although the restrooms could be more clean.
This Planet fitness is generally much more crowded than other PF locations nearby. Very popular location but you will always find enough equipment to workout. Which is kinda good because I like when people are working out around me.
Easy parking available here.
Chirag Jani
August 9, 2018 03:49
Super friendly and helpful staff here. Very clean facility. Although the restrooms could be more clean.
This Planet fitness is generally much more crowded than other PF locations nearby. Very popular location but you will always find enough equipment to workout. Which is kinda good because I like when people are working out around me.
Easy parking available here.
A Google User
August 2, 2018 00:11
It is so much nicer than I expected. It seems impossible to get bored with all the classes and different types of equipment. You get so much for your money here.
Desiree Theriault
August 2, 2018 00:11
It is so much nicer than I expected. It seems impossible to get bored with all the classes and different types of equipment. You get so much for your money here.
Don Austine
August 1, 2018 09:13
They said looking good a good business but I would say looking fit is the best business because health is wealth and this one sure place you would always like to go back for your fitness stuff. Their approach is entirely cool and encouraging
A Google User
August 1, 2018 09:13
They said looking good a good business but I would say looking fit is the best business because health is wealth and this one sure place you would always like to go back for your fitness stuff. Their approach is entirely cool and encouraging
Santiago Quiroz jr
July 25, 2018 21:29
The front desk staff are always friendly and acknowledge you when you arrive and.depart.Very helpful anytime you ask a.question or need assistance. Additionally, the work hard at keeping the gym very well maintained and clean.
A Google User
July 25, 2018 21:29
The front desk staff are always friendly and acknowledge you when you arrive and.depart.Very helpful anytime you ask a.question or need assistance. Additionally, the work hard at keeping the gym very well maintained and clean.
A Google User
May 8, 2018 16:59
I love the gym itself and the ab area. My only complaint is that if you come to the gym, come to workout! Too many females there just there taking selfies and hanging out in locker room. That's not why I go to the gym.
Tania Vizzini
May 8, 2018 16:59
I love the gym itself and the ab area. My only complaint is that if you come to the gym, come to workout! Too many females there just there taking selfies and hanging out in locker room. That's not why I go to the gym.
impala racing
February 23, 2018 15:42
Nice gym. They always have it clean
jose perez
February 22, 2018 14:38
Great staff,clean,love the fact that all the equipment is new,TO THE OWNER considere adding a few more 45lb weights for the leg press machine me and other people will appreciate it, joe and the people around him austanding custumer service.
Lolli Lovez
January 29, 2018 00:58
Planet Fitness is absolutely awesome! I really enjoy the fact that they have HydroMassage beds, tanning beds and tons of new age machines. D membership fee of $10 per month is very affordable and the staff is extremely friendly.
Ashley Raifsnider
January 5, 2018 20:58
The girl at the front is always so welcoming and sweet. I love the layout and variety of machines.
Randy Martell
December 28, 2017 15:27
Clean , welcoming place with good equipment. Open 24 hours so very convenient since I work at night
Thaddeus Flowers
December 22, 2017 09:18
The staff is always super friendly every time I get to the gym. And the fact that this location is only minutes from my home makes it a perfect spot for me to get in my works outs any time.
A Google User
December 4, 2017 11:47
I always enjoy my experiences at the Planet Fitness located at S IH 35 and William Cannon. The facilities are clean and orderly, the equipment is well-maintained, and the staff is always helpful and in good spirits. I genuinely believe that they enjoy where they work based on their cheerful attitudes and attentiveness to the needs of their guests.
Brie Jones
December 4, 2017 11:47
I always enjoy my experiences at the Planet Fitness located at S IH 35 and William Cannon. The facilities are clean and orderly, the equipment is well-maintained, and the staff is always helpful and in good spirits. I genuinely believe that they enjoy where they work based on their cheerful attitudes and attentiveness to the needs of their guests.
ANDRES OSORIO
October 23, 2017 04:10
Nice place....very clean
But every body can see you naked at showers!
Ivan Collins
October 20, 2017 11:41
This is a new location and all the gear is solid hear. Tanning and massage a nice touch
Cassandra Breneisen
October 20, 2017 11:41
I live closer to other planet fitness locations but choose to come here instead. I feel more comfortable at this location. Everything is always very clean and everyone is very friendly.
Carla Ivet Garcia Franco
October 20, 2017 11:41
I usually work out here since it is really close to my workplace. In general the gym has a nice clean atmosphere. Definitely above and beyond all the other planet fitness gyms I have been to. The staff is very friendly.
jose perez
October 20, 2017 11:41
Great staff,clean,love the fact that all the equipment is new,TO THE OWNER considere adding a few more 45lb weights for the leg press machine me and other people will appreciate it.
Lorie Trejo
October 20, 2017 11:41
No judgement zone! Everyone was so kind! I definitely recommend this place!