A Google User
December 30, 2017 20:53
Based on costumer service i should give it 1 starts but just feel bad doing that to a local business. Based on there coaching its 6 stars.
Been here 4x; here are my experiences
-- got kicked off treadmill once since you can't use there nice workout room unless a employee is in there with you. This honestly seems nuts to me and a totally waste of a nice room with weights, stretching tools, treadmills, kickr trainers. I just don't get it why you can't use this room. I was told its liability; but hotels post a sign about working out at your own risk, gyms don't have employes on every floor. If you could join austin aquatics and have access to this space while they were open would make much more sense. Guess i just don't understand this part of Austin Aquatics.
-- master swim: they did a lot of back and fly, i would have rather had just timed free. Guess if you hit up morning classes they do more timed free.
-- 4 lesions: these were both great, last one was with Nate. 2 with Brendan. In just these 4 lessons i got a lot faster something that i have not been able to do for past yr. So A+++ here.
-- Costumer service: awful, one time i was there was trying to pay (this is normal when people are nice to you) the girl checking me out was just nasty and rude and lots of attitude. Maybe she was having a bad day idk but she should suck it up and be nice. It made me not want to go back, but the coaching i have received is top notch, just hope she is not around next time.
-- Update: the customer service has gotten better simply since they have automated everything. I still go here time to time still think the coaches are great.