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- Address:3775 S Cooper St, Arlington, TX 76015
- Phone:(817) 468-4800
- Website:http://fitnessconnection.com/clubs/arlington/
- Rating:2.6
- Hours:24 hours
Fitness Connection - Arlington
Reviews
Rated 2.6/5 based on 40 customer reviews.
Rosa Granados
March 14, 2020 12:04
They have super friendly staff. Love their kid's club, Chelsea, Kristy and Alice are wonderful with my baby Rosie. Love that this place has lots of equipment for a $10 a month.
Mike Cabrera
February 15, 2020 08:16
Staff always are so nice and helpfully people. On weekdays it's getting busy , weekends are so more quite before 7 am , always clean.
Affordable prices monthly plans from $10 and $20 plus taxes
I will come to to do your workout on weekdays keep on mind Cooper streets had a little bit traffic jam also means. You take more time to come in and goes out.
I love this gym
MrBlackman35 .
January 23, 2020 15:11
Great staff love the MANAGEMENT . Friendly people I feel like it's a second home and love the variety of machines! It's a great vibe to be in and very affordable. And its 24 hrs !!
Clara Moreno
January 12, 2020 08:11
They give a 5 day pass to come in; however they don't tell you that you have to sit down with a person that will make you get enrolled. I don't feel comfortable getting enrolled without trying it. I finally get out of it and the gym is super cramped. The next day I wake up at 6 am to go to the fund you can't come in until 8am since you're a guest....but they dont say that whenever you're getting the pass. About the gym, it's cramped. The only good thing is that it's close to where I live.
khon tran
November 28, 2019 17:02
Low price , affordable, staff is informed the annual fee and 30 days cancellation policy at time of enrollment , small place lot of equipment for work out, no pool, steam room. TV channels is limited for ESPN only should have CNN and local channels for regular football and baskets ball games. Restroom smell needs better fan for air circulation . Over all very satisfied with this gym in Arlington.
David Adkins
August 9, 2019 14:57
Good membership prices.
Open 24 hours.
Plenty of equipment.
Our 8 year old likes the Kids Club.
My wife loves the fitness classes.
They have basketball courts but no pool.
Sandra Hernandez
September 17, 2018 14:27
This place is a fraud they are just trying to get people's money if you ever go there don't give them you're account number!!!!! They will keep withdrawing and charge you $30.00 for everything!!! They took out $10.00 last month and supposedly the payment didn't go through and they charged me $32.80 and this month the same thing!!! Plus I send my cancellation letter and they told me my letter is on hold and that they will still take out one more payment!! They are a fraud!!! If you are thinking to go become a member of this gym I warn you DO NOT DO IT! They just want to steal your money!!! I told them I want refund for the money they stole and they are refusing to give me a refund that is not right!!
Gina
September 14, 2018 17:53
I would give it higher stars BUT because they do business with UBF who continues to commit fraud to innocent people I will not give this gym any business. My advice is to find another training company to partner with that has good reviews. UBF is running your customers away and giving fitness connection a bad name.
A Google User
August 27, 2018 18:24
Hopefully you're just getting a membership for the treadmill because you'll never get a bench or a machine unless it's 2am. Customer service is great tho.
Edit: If you decide to sign up just know you have to write them a letter and mail that in before you can ever hope to cancel. It's 2018 and we can't cancel at one of their many locations?? Should I deliver it to their mailing address by horse yelling the British are coming?? There's no reason for this other than to make canceling harder than what it should be.
mitchell gillette
August 27, 2018 18:24
Hopefully you're just getting a membership for the treadmill because you'll never get a bench or a machine unless it's 2am. Customer service is great tho.
Edit: If you decide to sign up just know you have to write them a letter and mail that in before you can ever hope to cancel. It's 2018 and we can't cancel at one of their many locations?? Should I deliver it to their mailing address by horse yelling the British are coming?? There's no reason for this other than to make canceling harder than what it should be.
Nikki B.
August 25, 2018 01:37
The elliptical machines are great! The gym is packed at times due to people getting their exercise on but the staff is friendly, which is a plus. Late nights and early mornings are the best time to hit the gym if you want to be able to get on all ur machines.
A Google User
August 25, 2018 01:37
The elliptical machines are great! The gym is packed at times due to people getting their exercise on but the staff is friendly, which is a plus. Late nights and early mornings are the best time to hit the gym if you want to be able to get on all ur machines.
Ema Tafolla-Vasquez
August 15, 2018 14:55
This place was great for a while, however I didn't have the time to attend so I stopped going since January. The cancellation process is totally RIDICULOUS!! I mean why should we have to write a letter explaining why we want to cancel and it will take up to 30 days to process so we will still be charged. I told my bank to not authorize any payments from here. They will have a person from membership services call you EVERYDAY and tell you, you have an overdew fee. I'm tired of seeing the owner write the same apology on every upset comment. Stop telling us to contact customer service! The whole idea and concept of this cancellation process is insane. NO OTHER PLACE DOES THIS!! You're just trying to get people's money! I will never recommend people to come here!
A Google User
August 15, 2018 14:55
This place was great for a while, however I didn't have the time to attend so I stopped going since January. The cancellation process is totally RIDICULOUS!! I mean why should we have to write a letter explaining why we want to cancel and it will take up to 30 days to process so we will still be charged. I told my bank to not authorize any payments from here. They will have a person from membership services call you EVERYDAY and tell you, you have an overdew fee. I'm tired of seeing the owner write the same apology on every upset comment. Stop telling us to contact customer service! The whole idea and concept of this cancellation process is insane. NO OTHER PLACE DOES THIS!! You're just trying to get people's money! I will never recommend people to come here!
Tiffany Goff
August 4, 2018 14:34
You get what you pay for with this gym. There customer service sucks. It is always crowded and dirty. Their personal trainer program is crappy. I would advise anyone looking for a great gym with a good work out environment not to come here. They are not accomdating at all, and they cheat you out of your money. These people are more harmful then helpful and I pray they go out of business because of their scamming business practices. I gave them one star because I had to, not because I believe they deserve it.
Allan Lazcano
July 23, 2018 12:49
A 24 hour gym with better equipment than 24hr Fitness and Planet Fitness while only costing 10$. Multiple squat racks and bumper plates for deadlifts. Wide selection of fitness products. Because it's such a good deal, it gets incredibly busy at peak hours.
Sappo Man
July 23, 2018 12:49
A 24 hour gym with better equipment than 24hr Fitness and Planet Fitness while only costing 10$. Multiple squat racks and bumper plates for deadlifts. Wide selection of fitness products. Because it's such a good deal, it gets incredibly busy at peak hours.
Kyle Thomas
July 17, 2018 17:26
This gym is a scam. I signed up here 2 months ago for their college student special."0 Down $10 a month No commitment." Little did I know there is virtually no way to cancel this membership and they charge a annual fee of $43 a year (which was not told to me while signing up for the membership) The only way to cancel a membership is to mail in letter and cancel it. I mailed my letter off 3 weeks ago and was still charged $43 and $10 for the month today. Do not sign up with a membership with them it is a scam.
Robert Luckett
June 26, 2018 11:13
This company is a CON. BE AWARE. If you attempt to cancel their service, even by certified mail, because they won't do it over the phone, they will continue to charge you. I have cancelled my account with them numerous times. They refuse to recognize it, continued to draft money from my account and when I finally told my bank that these were unauthorized charges, Fitness Connection opened a collection account on me. I have had to hire an ATTORNEY to get these creeps to back off. I am in the middle of filing a suit against them and if any former members are having the same issue, I believe we should get together. On top of all of this, their facility is disgusting. They never clean, their staff is useless and their supervisors and managers are in on the con job. STAY AWAY!
I would wager that they have their employees making fake accounts on Google to write good reviews. This place is a dump and it's a con job.
A Google User
June 26, 2018 11:13
This company is a CON. BE AWARE. If you attempt to cancel their service, even by certified mail, because they won't do it over the phone, they will continue to charge you. I have cancelled my account with them numerous times. They refuse to recognize it, continued to draft money from my account and when I finally told my bank that these were unauthorized charges, Fitness Connection opened a collection account on me. I have had to hire an ATTORNEY to get these creeps to back off. I am in the middle of filing a suit against them and if any former members are having the same issue, I believe we should get together. On top of all of this, their facility is disgusting. They never clean, their staff is useless and their supervisors and managers are in on the con job. STAY AWAY!
I would wager that they have their employees making fake accounts on Google to write good reviews. This place is a dump and it's a con job.
Kenn Mollette
June 23, 2018 07:06
My Favorite workout location. Not too crowded and plenty of workout equipment, so there no waiting for someone to finish their repetition.
Anh Hoang
May 25, 2018 11:06
Need sauna room and swimming pool other wise it's awesome place is always clean compare to 24hour fitness
Chrissy Greer
May 19, 2018 19:53
DON'T WASTE YOUR TIME OR MONEY COMING HERE! If I could give them no stars I would! My membership at this location started out great but that changed today. My family always goes with me & there's never been an issue. However, today my family was turned away while 2 random employees at the front desk allowed me & my spouse to check in. Not only was this humiliating but distasteful. Needless to say we'll be canceling our membership ASAP! Thank you fitness connection for making us feel so welcome...NOT!
Lillie Ferguson
May 13, 2018 22:15
A very good place you can come to and workout anytime of the day clean need and if you need help they will help you and whatever question you may have
Phillip Birdine
May 1, 2018 16:39
Lots of weights, plenty of space... Basketball courts!! and you don't pay an arm and leg to get started.
Patricia Garcia
April 20, 2018 18:54
Bad customer service really bad. When talking to the rep she had the I don't care look..she was waiting for me to get done talking just to say oh sorry. Planet fitness customer service way better.
Alexzandra Gonzales
April 11, 2018 11:08
This company is ridiculous! Tried cancelling at the end of January and they continued charging me saying they never got my letter and I was supposed to send it certified mail (which they conveniently left out). After having my bank reverse the 2 charges of 10.75, Fitness Connection has contacted me saying I now owe 40 something dollars. When I called to dispute it, they would not cancel over the phone (unless they have a written consent) and I was told they can't do that. What company can't login to their system and cancel a membership?! I asked to have the past due charges taken off, again they can't do that (apparently nobody in their office can). I sent another letter and have now been contacted multiple times about the past due charges. Every time I asked to speak to a supervisor they put me on hold for 5 minutes (after arguing with someone for 20) and they don't answer. So they connect you to the voicemail that just rings and rings. Just go straight to the BBB if you have a complaint. There's no point in getting a membership here. Save yourself the hassle. Not to mention it's overly crowded and smells horrible.
Audria Sipriano
April 10, 2018 13:26
What a RIP OFF! Even tho I've stated weeks ago that I no longer use or want this membership, they still continue to bill me! I was told a written letter has to be received to cancel and will still take 30 days to cancel! How dumb! It didn't take you that long to get my business & payment! NEVER will I return or recommend anyone to come here!
B. Baker
April 7, 2018 20:41
BE AWARE!!! Every negative post about the cancellation process is true, I actually attempted to cancel via telephone in December 2017, after being placed on hold well over thirty minutes I finally hung up. Unfortunately I had some bank cards stolen recently which is why I received a text from Fitness Connection indicating I had a balance owed. In an attempt to cancel again via telephone, I was informed of the cancellation process (mailing a letter, and waiting for a month?), and I was told I would continue to be charged while waiting. This process is worse than getting the bank cards stolen.
Please beware of these UNFAIR tactics by Fitness Connection who obviously don't give a damn about your credit history!
Darien Bradford
March 26, 2018 12:24
If i could give this place no stars for their service i would. They make the cancellation process soooooo difficult. I have never had this much trouble with a gym in my life, the staff is rude, when i called today to see what i needed to do the first time the lady basically hung up in my face. I really do not appreciate the rudeness just because i stated i wanted to cancel my membership. Obviously children work the front desk. I don't feel at peace or comfortable coming to this gym anymore because of some of the rude employees that work there.
B. Baker
March 5, 2018 18:24
BE AWARE!!! Every negative post about the cancellation process is true, I actually attempted to cancel via telephone in December 2017, after being placed on hold well over thirty minutes I finally hung up. Unfortunately I had some bank cards stolen recently which is why I received a text from Fitness Connection indicating I had a balance owed. In an attempt to cancel again via telephone, I was informed of the cancellation process (mailing a letter, and waiting for a month?), and I was told I would continue to be charged while waiting. This process is worse than getting the bank cards stolen.
Please beware of these UNFAIR tactics by Fitness Connection who obviously don't give a damn about your credit history!
nikki dalby
February 28, 2018 10:23
STAY FAR AWAY. To cancel you have to apparently right a letter. I went in to the gym to cancel back in december when i got a new debit card to cancel and i was told to go on the website and cancel which i did. NOW i am being hit up for 3 months where i didnt even attend this gym and was under the impression that i canceled. All the emails and phone numbers they give you to contact corporate or anyone else in charge are all FAKE, they dont work or are not even listed. This is a complete scam!!!!!! DO NOT SIGN ANY CONTRACT with these people you will be locked in and it will hit your credit. I wish i could give them -50 stars. THIS PLACE SUCKS. Go to planet fitness.
Martin Ricketts
February 13, 2018 13:44
Very upset with afternoon staff. Very unhelpful with a lost item. Overall this gym has some policies in place that do not help to provide a pleasant customer experience
Taylor Fossett
January 15, 2018 17:01
Signing up here was one of the biggest mistakes I've made in a while. I thought I was getting the proper information when I signed up at the mall, but it was all lies. They are sneakily dipping into my pocket more and more with all their fees that they supposedly "didn't have". I WOULD STRONGLY RECOMMEND NOT SIGNING UP HERE, THEY WILL TRY TO STEAL YOUR MONEY!!!
Francisco Cisneros
December 23, 2017 09:49
Love this place. It is huge and has all kind of machines you can think of. All do it gets too crowded in the afternoons. Better time to go there is in the mornings.
Erica Watts
November 14, 2017 11:41
I would rate this place a two only because they have all the exercise equipment I need and there are always so many different people who I can meet and work out with up there. Other than that, I wouldn't go much higher.
Firstly, I'm trying to understand how it takes 30 minutes to sign up and for y'all to take my money but 30 days to cancel my membership? The office in Houston allows you to cancel over the phone, but not the one here...okay, that makes sense.
And the customer service is what kills it here. It's not all of them that have terrible customer service, just a few of them. Like some of the girls who work there are either rude or complete idiots. I would ask a simple question and they will stare with a blank look on their face, like they can't seem to comprehend what I just said. And just one of the guys there I also have an issue with. He never smiles and when he does, it's only to give you a half assed smile just to frown again. He even told me he hated his job once. I'm sorry, I didn't force you to go fill out the application and go work there. You did that yourself. If you don't like it there, find another job. But for the people doing the hiring, please dont hire another girl who will just sit there and stare at you when you need simple information. -.-
I should've just stuck with jogging at parks.
David
October 24, 2017 16:30
Great gym. Clean, organized, affordable.
The reason for the two stars is the free weight section is too small relative to the number of people wanting to use them. They have a huge section of machines that are never even close to being all used, they need to use that space for more free weight benches and racks.
Like I said, everything else about the gym is great, but if you go to the gym and something as simple as a free weight bench or a deadlift bar is not available then that kinda defeats the whole purpose of the gym. And this isn't just the case from like 5-7pm or something, this is like from 3-4 pm all the way up until 10 or 11pm. Plan on doubling your workout time because half of it will be spent waiting for equipment to be free.
Ruby Gallegos
October 24, 2017 16:30
WOW...POOR CUSTOMER SERVICE. I GUESS YOU GET WHAT U PAY FOR!!!! WILL CANCEL ALL MEMBERSHIPS AND BLAST THEM IN SOCIAL MEDIA!!! THEY NEED NEGATIVE STAR RATINGS!!!! Answering the phones laughing not being able to talk because the so call GM that turned out not to be was laughing to hard, very unprofessional. Called to add a new membership, HUGE EYE OPENER.. Could not believe the way this Chris guy talked to me. Will make sure to blast on social Media and call corporate office .
Bandm roberson
October 24, 2017 16:30
Huge gym! Had a good time with my sis here. Love the sauna room
Ryan Still
October 24, 2017 16:30
You can't cancel over the phone or online. Have to mail a check for another month to a PO BOX in nowhere Texas and will probably be charged again before it is processed. If i would have known this I would not have signed up...