John Platt
December 30, 2017 20:17
f you don't like contracts then go elsewhere as you will instantly get the contract remorse the first second you leave the business! Personally, once my contract is up I will NOT be renewing here. I have had a gym membership since I was 21, and this location/company has the worst process I've experienced. From haggling over the price, to signing a three year contract to get the best monthly price, to adding more money to be able to go to any of their locations and the beach, to waiving the sign-up fees but charging me $70 for processing and $10 per keychain tag (so $20 for a two person contract even though you would think the first ones would be free?). Complaining to the store manager about issues around the gym seems to do nothing in the years I have been attending, other than when the spin bikes finally were fixed after a year of the morning class participants complaining.
For the positive, group classes area easy to attend as this location does not get as busy. The group instructors are nice and knowledgeable. They will adjust their classes for newcomers. The other positive is the location is perfect if you work in downtown Knoxville or on campus since you only have to turn right on Alcoa Hwy. The daycare is nice as you can drop off your child while you workout. They will find you to change diapers though.
The inside running track cannot be used safely as it's also the way to get from one side of the gym to the other and you will get upset running into folks or doors, not to mention folks leaving the aerobic classes. Plus its so small the laps to equal a mile is 19! The water fountain and ice machine are always breaking. They have ONE water fountain by the bathrooms, and its not even one of the water bottle fountain types. You can also ask the front desk worker to fill up your water bottle with ice water, water, or ice any time though if they aren't busy.