Wanda Merchan
August 28, 2018 18:46
1st impression? Not welcoming at all. Noone smiled. Noone said welcome to Fortalesa, we are happy to have your service. When the Aide came out to call my daughter, she never introduced herself and discussed the plan of action. She just handed my faughter a cushion to place under her knee and to start doing the exercises assigned. The Aide did walk my kid through the exercises, but has yet to introduce herself. We are not going to get personal, its all about the business. Lol. The actual therapist has yet to come out and introduce himself and discuss a plan of action with me, mom. Not sure how Im feeling ,but facts are they need to improve on customer service. A smile goes a long way.