Shivam Joshi
July 15, 2018 16:59
Went to this gym for 8 months before leaving because I was moving to a different city. My major grievance is how crowded the weight section gets during peak hours. It is not even worth trying to lift weights after work as you'll spend all day waiting for all the exercises you need to do. My other major grievance is the number of ways they try to extract money from you, which I have delineated below:
1. Thrive: They a cross-fit type program unique to City Fitness called "Thrive" which is exceedingly expensive. After declining, I was repeatedly asked in person, by text, email, and phone calls why I wasn't participating. They would go so far as to ask "besides the money, why aren't you joining thrive." The money is the main issue as their recommend Thrive program for me would have cost me $6,000 over the course of a year...
2. The various fees... There is a sign-on fee, which is not unexpected but also an annual gym infrastructure fee which makes no sense. I don't get charged an infrastructure fee by my phone provider or my barber, so why does my gym think its okay to charge that so explicitly instead of considering those costs as an expenditure of their business.
3. Finally, cancelling my membership took hours of my time. I went in person, called over the phone, sent emails, and went in person again. You have to cancel more than a month in advance (which fortunately I did but only by pure luck) and if you don't you get charged anyways. Finally, you can't directly talk to the billing people. I've never heard of a more difficult way to cancel.
Finally, I would have appreciated more yoga classes at the gym.
I would have given this place two stars but they did have nice treadmills with TV and internet, along with a steady supply of clean towels.