Katelyn Hesse
October 19, 2017 08:51
I was touring gyms in the area and was very interested in City Fitness- still am- but really turned off by my experience there.
My spouse and I went together after work to tour the gym. We didn't work out, but checked out the facility to see if it has what we are interested. Afterwards, we got sat down and pressured into committing to a membership because it was $70 off of the $99 joining fee if we signed that day. We had no way of knowing this, and we hadn't even tried any fitness classes, so I wasn't quite ready to sign at that moment, even with the discount. We are also touring other facilities, so I didn't want to sign for one before trying others. Well, the fitness sales manager really kept pushing, telling us we had two weeks to try and return it if we decided we didn't like the gym, did we not understand the discount we were getting, that we would be wasting our money to join later, that we should buy now because we could still try other gyms because we won't like one better than City Fitness, etc. We are really interested in kickboxing and wanted to rule out a kickboxing only gym before fully committing to City Fitness- I think this is reasonable.
We tried to be firm and tell the manager we didn't mind having to pay the full enrollment fee if and when we decided to join and he rolled his eyes, clearly got a bit more hostile, and said "I can guarantee I will never see you back here ever again" and that we are just choosing to neglect our own health and bodies by not joining the gym. WOAH- it's not that we didn't want to join the gym or neglect our healths, we just didn't appreciate the insanely hard sell after saying we wanted to wait several times over. I mean, we only toured the facility, we didn't even work out there yet, why would we commit right then?! To be honest, in the beginning of his spiel before he got more aggressive, I was actually getting excited and ready to ask my spouse if he wanted to just take the plunge and join, but this manager, Evan, really made me uncomfortable and turned me off from wanting to join.
The hard sell may work for some, but insulting potential customers and pushing for a sale after my spouse and I politely said we would like to wait over five times is too much. It's a nice facility with great amenities and I'd like to go back, but this experience really soured my perception in a really negative way. If we do go back, I will be avoiding Evan at all costs and hope another employee can do our sale. After reading other reviews, this seems to be the common trend. NO THANKS! I'm letting all of my friends know so they can avoid avoid avoid.