| Tue | 05:30 am -10:00 pm |
| Wed | 05:30 am -10:00 pm |
| Thu | 05:30 am -10:00 pm |
| Fri | 05:30 am -09:00 pm |
| Sat | 07:00 am -08:00 pm |
| Sun | 07:00 am -08:00 pm |
I would give this club O stars if possible. Not only is the club itself sub-bar (constant broken equipment, over crowded locker room, slimy shower floor), they will take advantage of you with rate increases, and annual fees. When you try and cancel, they will still try and charge you an annual fee and not let you out of your membership easily. if there is any other gym you can join, I strongly doing that instead - even if it's a little more expensive.
This is the worst gym I've experienced, on any level, in my life. They deceptively market (dishonest with rates/promos), bill incorrectly, and generally have no decent standard of doing business. The equipment is of poor quality, old, and the space feels cramped. This I can deal with, though difficult to justify value in this gym at the price. What I consider intolerable is when I come to workout over my lunch-break, and the WHOLE LOCKER ROOM is closed. I can't change or shower? Stow my belongings? What kind of gym is this? Since I cant use the gym, maybe I should not get billed? I get fed up with things like this (in a short span of
I love this place. I'm a woman, 40, and never feel out of place. The dry sauna is amazing - the steam sauna always has slime on the floor but that is literally my only complaint. I just bring sandals and avoid it - oh and they are renovating the place now so that is likely not to continue. I highly recommend it here.
Absolutely horrible management. My membership was raised to a higher monthly fee without my knowledge, and manager claimed an email went out - though nothing had been sent to my spam or inbox, and after claiming to fix it, I was charged the higher rate the next month again. after trying to reach the manager for 3 weeks (multiple phone calls, multiple left messages with the front desk) he finally go back to me, but refused to refund the money to my bank even though they were the ones who overcharged me, could only offer me a credit to my gym account which I didn't want because at this point I just wanted to cancel my membership. He then proceeded to hang up on me twice. He claims he never received any of the messages I left the front desk - which were at least 3 or 4 over the course of several weeks. It should not take that long to get back to a customer.
Horrible customer service. Canceled my membership in early April in person and am now receiving collection notices (in September) when I was billed through the end of May. The management is rude and dismissive and refuses to return calls.
The gym itself is extremely dated with old equipment. If you're looking for treadmills, only about a quarter of them are working at any given time. The only positive thing I have to say about this gym is that it was usually clean.
Go to Sweat if you're looking for a regular gym. The facilities are far nicer, and the customer service is fantastic.
The pool is lovely. The trainers are excellent. The equipment is stellar. However, the place is WAY WAY WAY too crowded. During off peak hours you have to wait for space on the mats, space to use the free weights and there are lines to use the equipment. Prior to the closing of the 12th street gym this place was never that busy. Now it's terrible. I have been a member for 16 years. I am actually considering switching gyms.
The pool is lovely. The trainers are excellent. The equipment is stellar. However, the place is WAY WAY WAY too crowded. During off peak hours you have to wait for space on the mats, space to use the free weights and there are lines to use the equipment. Prior to the closing of the 12th street gym this place was never that busy. Now it's terrible. I have been a member for 16 years. I am actually considering switching gyms.
If you sign up for Personal Training sessions through PSC be aware that the onus is on the member to cancel monthly recurring PT fees at least 45 days in advance, otherwise you will be hit with a credit card charge for sessions that you had no intention using. The clause is supposedly found somewhere in the contract you signed on day one. No one ever mentioned this clause to me on day one. This has soured me on the good equipment inside.
If you sign up for Personal Training sessions through PSC be aware that the onus is on the member to cancel monthly recurring PT fees at least 45 days in advance, otherwise you will be hit with a credit card charge for sessions that you had no intention using. The clause is supposedly found somewhere in the contract you signed on day one. No one ever mentioned this clause to me on day one. This has soured me on the good equipment inside.
DO NOT JOIN THIS GYM. The equipment is OK not great the bikes are to tight for comfort. The staff is the only shining thing to say about the place there young but keep the place very clean, there also very sweet. Now the cliental at that place, SUPER RUDE!! THEY HAVE NO GYM MANNERS!! Save your money and don't waste your time you can definitely find a better gym.
DO NOT JOIN THIS GYM. The equipment is OK not great the bikes are to tight for comfort. The staff is the only shining thing to say about the place there young but keep the place very clean, there also very sweet. Now the cliental at that place, SUPER RUDE!! THEY HAVE NO GYM MANNERS!! Save your money and don't waste your time you can definitely find a better gym.
This is the first gym I've ever belonged to and I couldn't be happier with it. I'm a pretty skinny guy, and while I've always been interested in getting in better shape and putting on weight, the whole "gym culture" thing seemed too intimidating for a newcomer to throw him/herself into. But when I finally decided to try it out, the 30-minute free personal training session turned out to be extremely helpful and the trainer gave me the confidence and direction I was looking for. I haven't looked back and that was a little more than two years ago.
I've seen some reviews saying that it's too crowded and there's "only one pair of dumb bells." This simply is not true. There are (at least) three separate racks of dumb bells, not even including the long row of heavier ones for the more serious bodybuilders. Also, just this past Sunday around noon I literally had an entire section of the gym to myself. And I'm not talking about the less-popular third floor, but the second floor area with the multiple squat racks. I have never had a problem finding space here on the weekends. Yes, on weeknights between 5:30-7:30 there can be a lot of people, but I'd like to see a gym in the city where that isn't true. I doubt you can find one unless you have a private gym in your residence.
One last thing... when I first started going here I ran into a minor celebrity from the Food Network coming out of the locker room. I said to him, "Chef, what brings you here?" and all he said was "this is the best gym in the city." I found out he does a lot of charity work in this area so I don't think he was just blowing smoke.
This is the first gym I've ever belonged to and I couldn't be happier with it. I'm a pretty skinny guy, and while I've always been interested in getting in better shape and putting on weight, the whole "gym culture" thing seemed too intimidating for a newcomer to throw him/herself into. But when I finally decided to try it out, the 30-minute free personal training session turned out to be extremely helpful and the trainer gave me the confidence and direction I was looking for. I haven't looked back and that was a little more than two years ago.
I've seen some reviews saying that it's too crowded and there's "only one pair of dumb bells." This simply is not true. There are (at least) three separate racks of dumb bells, not even including the long row of heavier ones for the more serious bodybuilders. Also, just this past Sunday around noon I literally had an entire section of the gym to myself. And I'm not talking about the less-popular third floor, but the second floor area with the multiple squat racks. I have never had a problem finding space here on the weekends. Yes, on weeknights between 5:30-7:30 there can be a lot of people, but I'd like to see a gym in the city where that isn't true. I doubt you can find one unless you have a private gym in your residence.
One last thing... when I first started going here I ran into a minor celebrity from the Food Network coming out of the locker room. I said to him, "Chef, what brings you here?" and all he said was "this is the best gym in the city." I found out he does a lot of charity work in this area so I don't think he was just blowing smoke.
Great team, always eager to help. Any time I've encountered an issue here, Edward has personally stepped in to assist. The trainers are memorably friendly (love Colin!) even if you're not a personal training client, and the very busy facility is impressively maintained. I've been a member twice, dating back to 2007, and the current experience is the best it's ever been.
Great team, always eager to help. Any time I've encountered an issue here, Edward has personally stepped in to assist. The trainers are memorably friendly (love Colin!) even if you're not a personal training client, and the very busy facility is impressively maintained. I've been a member twice, dating back to 2007, and the current experience is the best it's ever been.
Really great spot for a workout. It can be busy depending on when you go but it doesn't take long for equipment to open up. They also run a bunch of classes which come with membership and the whole place is kept nice and clean. Plus there are dry saunas available!
This place is pretty underwhelming. Staff is mediocre at best, showers are terrible, most of the equipment works, but is dated, and price is nothing to write home about. I only go here because its convenient.
When I moved to Center City from Pittsburgh, I checked out all of the local gyms in the area. As far as price and cleanliness, PSC was the best choice. The staff is welcoming and the manager always does his best to accommodate any problems that may arise. As far as cancelling or modifying my membership, the membership consultants and managers gave me complete transparency with what to expect. The pool is a great addition as well.
Hands down the worst gym I've ever been a member of. The greater majority of the staff is standoffish and rude. They will not listen to your complaints or requests, they just do not care. That part MIGHT be excusable, as this issue seems to be more so a product of my generation rather than specific to this facility. The members have no gym etiquette, whatsoever; and that extends to the personal trainers that this gym has contracted in, who won't bat an eye at consistently taking equipment away from you while you're still using it. Not to mention the obscene amount of distraction that these guys provide to gym members who would prefer to focus on their own personal fitness, rather than listen to someone from the second floor (who, mind you, is not even paying to use the gym) focus on theirs. This place is atrocious. A sin against humanity, really.
Oh, and a ridiculous number of members have this weird obsession with taking their shoes & socks off while they work out. It's disgusting.
Don't sign any contracts before you know exactly what their hidden policies are. They come up with yearly fees, extra unknown fees. etc. They don't even know the reason for them to charge my credit card. I highly DON'T recommend this gym.
Good quality for a low budget city gym/outdoor pool. Capital improvement could be better/more often but then that is counter-intuitive to keeping costs low. All in all, a decent deal.
This gym is the WORST. It's not the equipment; it's their policies and lack of customer service. FORGET about easy cancellation. This gym will try every trick in the book to inconvenience you to such an extent that you won't cancel. I am a month to month. I should be able to cancel, maybe with a month lag time, perhaps over the phone?
NO WAY. You apparently MUST CANCEL IN PERSON or--get this--by CERTIFIED MAIL. When is the last time you waited on lines in the post office to send something certified mail? When I asked the robot gen. manager why this was--he said because people "cancel other people's memberships" and "it's a REAL PROBLEM with spouses canceling their spouses memberships."
I mean. Huh? That's a real problem? How does the certified mail process--which requires no check of the sender's identification--solve that problem? Why don't you just say, you corporate lemming idiot, that the company does that so people won't cancel?
I knew signing up with this trash company that they'd make it difficult to cancel, and I joined anyway. In the end, I'm the idiot. DON'T JOIN THIS GYM. Seriously. It doesn't end well. THE WORST.
The pool was closed for half the summer due to maintenance issues and now the tennis court is closed for resurfacing. I asked if there was a timeline and they had "no idea" when it will reopen. If you plan to join this pool to swim or play tennis be aware. The workout facilities are nice and the staff is polite but the PSC brand needs to take better care of this club.
I think this is the best gym in this part of the city. Manager Ed signed me up months ago and was very transparent about what to expect in terms of billing and amenities. Facility is clean and equipment is maintained. You can cancel and get a refund within 10 days of joining...they stand behind their product.
What you get for the money is what sets this gym apart. The relatively low cost includes all of the classes, which is not a common thing. The equipment it good. The classes are led by some great people that give a good sense of community along with hard work. They had some issues this season getting the pool done fast enough and the tennis court has been under construction for some time. Overall though, I enjoy the gym and the people.
What you get for the money is what sets this gym apart. The relatively low cost includes all of the classes, which is not a common thing. The equipment it good. The classes are led by some great people that give a good sense of community along with hard work. They had some issues this season getting the pool done fast enough and the tennis court has been under construction for some time. Overall though, I enjoy the gym and the people.
The pool was closed for half the summer due to maintenance issues and now the tennis court is closed for resurfacing. I asked if there was a timeline and they had "no idea" when it will reopen. If you plan to join this pool to swim or play tennis be aware. The workout facilities are nice and the staff is polite but the PSC brand needs to take better care of this club.
I think this is the best gym in this part of the city. Manager Ed signed me up months ago and was very transparent about what to expect in terms of billing and amenities. Facility is clean and equipment is maintained. You can cancel and get a refund within 10 days of joining...they stand behind their product.
