Giovanni Ferro
February 28, 2018 08:57
The gym is great, but what an outdated process for canceling your membership! When I signed up at the gym, I was told after my first year my gym membership went "month to month", and that I could cancel anytime. A year and a half later, I go to cancel my membership because I was moving out of the area. I couldn't cancel my membership on site, I had to call into a hotline for an external billing service. On the phone I was told calling in wasn't enough. I had to provide them with written notice...two months out! So I was stuck paying my bill for two more months!
What a byzantine and antiquated process! How can you say membership is "month to month" after a certain point when it requires two months to cancel!? And what's the point of going to a neighborhood gym as opposed to one of the big chains if I have to deal with a external hotline for billing issues? Sadly, this final experience soured my opinion of Sweat Fitness