| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -11:00 pm |
| Sat | 07:00 am -07:00 pm |
| Sun | 07:00 am -07:00 pm |
I love the young feel of the environment. Staff is very friendly and helpful. Everytime I'm there I see the cleaning staff always cleaning on the floor and the locker room. Love it. Can get crowded at peak hours.
They do not value consumers, nor do they address any issues that arise within consumers. Some of their equipment is broken, and I was hurt when using, of course because I did not file a claim against them, due to minor injuries, they totally ignored my complaint, also the equipment is still broken!!!!
Good location, nice and clean. Staff seems engaged and interested in helping the gym-goers. I've taken 2 classes so far - hip hop dance and power yoga and both were great! Can't beat this gym for the price and location. Also the smoothie bar is a bonus!
While placed on hold a Retro Spring Garden employee forgot to mute the call as she and a male co-worker mocked and humiliated me in a most immature and unprofessional manner. The incident was investigated and management ruled in my favor, apologized and dealt with things responsibly. Suffice it to say, I'm no longer a member of Retro Fitness Spring Garden. However, I still can't knock the entire place because of one (or a few) bad experiences as during my time there I lost weight and learned some new stuff. I just really miss using the aqua massage beds and purchasing their smoothies though - those were so good!!
I've only been at Retro for three weeks I've been coming three times a week consistently. The staff and the members are super friendly and supportive. I love going to Strong and Team because it helps give me accountability and I get the attention I need. I've been to gyms all over the city and this is the gym that meets my needs. Join Retro Spring Garden!
Great, inspiring gym with a friendly, upbeat staff. The smoothie and snack bar is a fantastic addition, especially for the more than reasonable monthly membership fee. So glad I found this gym!
This gym is amazing! It is absolutely the best gym I have joined in years! The facilities are clean and the equipment is top quality. Also, there are multiple machines and equipment to provide a complete and thorough workout. I would recommend this gym to everyone who enjoys a reliable, consistent, and high-quality workout with a variety of both low and high resistant exercises. The staff and employees are extremely friendly and helpful. My favorite happens to be the GM Tahai who is always available to assist and make sure I am having the best experience and workout. Tahai worked out with the group to assist the facilitator and also checked in regularly with patrons to ensure satisfaction. He is the embodiment of a leader leading by example. This gym is definitely on the right road thanks to Tahai and staff. Keep up the amazing work Retro!!! 5 stars and 2 thumbs up!!!
This gym is amazing! It is absolutely the best gym I have joined in years! The facilities are clean and the equipment is top quality. Also, there are multiple machines and equipment to provide a complete and thorough workout. I would recommend this gym to everyone who enjoys a reliable, consistent, and high-quality workout with a variety of both low and high resistant exercises. The staff and employees are extremely friendly and helpful. My favorite happens to be the GM Tahai who is always available to assist and make sure I am having the best experience and workout. Tahai worked out with the group to assist the facilitator and also checked in regularly with patrons to ensure satisfaction. He is the embodiment of a leader leading by example. This gym is definitely on the right road thanks to Tahai and staff. Keep up the amazing work Retro!!! 5 stars and 2 thumbs up!!!
"Machines have been out of order for a while. Why during peak hours is a trainer and trainee taking up the entire dedicated weight room? Canceled membership today."
I posted the above review three days ago. The owner posted the following response:
"Response from the owner 2 hours ago
Matthew, we're sorry to see that you've only checked in once this year so we're not sure how you got the impression our machines are down for a long period. We're replacing the Leverage press (our only item down) on Wednesday as it's on back order from the manufacturer. Additionally, the Small Group Training room is dedicated for trainers & trainees who pay a premium membership with scheduled session times, the same as our Spin & GroupX room. - Spring Garden Street Retro Fitness Management Team"
Today, I returned to the gym for the 4th time in a week and took the two photos of the equipment which show the same condition that the equipment was in on August 13th, the first time I have been there in a while, on August 15th, and on August 16th. Today is the 20th. So these two pieces of equipment have been down for at least a week, maybe longer.
So the response from the owner is false, the leverage press is not the only item down. The assisted dip and pull-up machine has had the "under repair" sign on it for at least a week.
"Machines have been out of order for a while. Why during peak hours is a trainer and trainee taking up the entire dedicated weight room? Canceled membership today."
I posted the above review three days ago. The owner posted the following response:
"Response from the owner 2 hours ago
Matthew, we're sorry to see that you've only checked in once this year so we're not sure how you got the impression our machines are down for a long period. We're replacing the Leverage press (our only item down) on Wednesday as it's on back order from the manufacturer. Additionally, the Small Group Training room is dedicated for trainers & trainees who pay a premium membership with scheduled session times, the same as our Spin & GroupX room. - Spring Garden Street Retro Fitness Management Team"
Today, I returned to the gym for the 4th time in a week and took the two photos of the equipment which show the same condition that the equipment was in on August 13th, the first time I have been there in a while, on August 15th, and on August 16th. Today is the 20th. So these two pieces of equipment have been down for at least a week, maybe longer.
So the response from the owner is false, the leverage press is not the only item down. The assisted dip and pull-up machine has had the "under repair" sign on it for at least a week.
Machines have been out of order for a while. Why during peak hours is a trainer and trainee taking up the entire dedicated weight room? Canceled membership today.
My home gym. No complaints as it gives you everything you need and more. The staff is friendly. The water from the fountains are always warm.
My home gym. No complaints as it gives you everything you need and more. The staff is friendly. The water from the fountains are always warm.
Great gym great staff and various of workout machines for an amazing price I highly recommend it
This place is basically my second home. Staff is very very friendly, gym is very clean, good environment, the smoothie bar is awesome!!! Ernesto and Bob are very helpful and sweet. Love this place.
Great gym! Great staff! Great equiptment! Great classes! Gay friendly! Cute boys!
Retro is an awesome gym experience. There is community here, they give you a full tour of the gym, and all the team members are welcoming and dedicated to your personal fitness goal. I have never had such an overall inviting experience in a gym!
I like it here. Clean locker rooms. Friendly and funny staff and great equipment. My only complaint is that it can get a bit crowded and workouts can take longer than usual.
May 2018 Update:
I pointed out an issue with the extreme humidity in the facility last week, but according with the reply from Retro Fitness, the issue has since been resolved. I have to commend them for being so receptive to feedback.
My only remaining issue is that, on a couple of the machines, they go from 122 lbs to 143lbs with 133 missing in between. Not sure if the manufacturers forgot how to count or what.
Jan 2018: The machines are not nearly as nice as the ones I was used to from my college gym, but for the monthly price that I'm paying, I suppose it's adequate.
What I don't like about the machines: 1. Very hard to slide on the surface of the machine when you're sitting on it (ie the low row machine). 2. The weights are *extremely* difficult to change. I literally have to trace my finger from one side of the weight to the other side where the "switch" is. Or I get my eyes within 1' of the weights so I can see what weight the "switch" is at. Hard to explain this through text, but just know it's a pain to change weights.
Other than that, it's a nice facility with adequate variety and number of machines. Worst time to go is, of course, right when people get off work 5-6:30. You can expect to wait for way machine you would like to use, but that's TBE for the after-work rush.
Lastly, the staff is extremely friendly and I must give credit to that. I think one guy called me by my first name when I entered, and I've only been going there for about a month, so I was surprised by that.
May 2018 Uodate: I'm annoyed that I have found reasons to update my review, but I want people to be aware of the issues here.
First off, it is HUMID (strong emphasis on the humid) in here. If I were to guess, it's probably around 80 percent relative humidity. An absolute swamp to work out in. I guess that's fine if you like your workouts in a sauna, but it gets tiring and hard to breathe. They do have a few fans, but that does nothing to dehumidify the air and only provides very temporary relief.
Like I mentioned in my earlier review, the weight machines are very difficult to change to the weight you like, but now I noticed that some weights are actually missing. On a couple of the machines, they go from 122 lbs (thanks metric system) to 143lslbs with 133 missing in between. Not sure if the manufacturers forgot how to count or what.
Jan 2018: The machines are not nearly as nice as the ones I was used to from my college gym, but for the monthly price that I'm paying, I suppose it's adequate.
What I don't like about the machines: 1. Very hard to slide on the surface of the machine when you're sitting on it (ie the low row machine). 2. The weights are *extremely* difficult to change. I literally have to trace my finger from one side of the weight to the other side where the "switch" is. Or I get my eyes within 1' of the weights so I can see what weight the "switch" is at. Hard to explain this through text, but just know it's a pain to change weights.
Other than that, it's a nice facility with adequate variety and number of machines. Worst time to go is, of course, right when people get off work 5-6:30. You can expect to wait for way machine you would like to use, but that's TBE for the after-work rush.
Lastly, the staff is extremely friendly and I must give credit to that. I think one guy called me by my first name when I entered, and I've only been going there for about a month, so I was surprised by that.
May 2018 Uodate: I'm annoyed that I have found reasons to update my review, but I want people to be aware of the issues here.
First off, it is HUMID (strong emphasis on the humid) in here. If I were to guess, it's probably around 80 percent relative humidity. An absolute swamp to work out in. I guess that's fine if you like your workouts in a sauna, but it gets tiring and hard to breathe. They do have a few fans, but that does nothing to dehumidify the air and only provides very temporary relief.
Like I mentioned in my earlier review, the weight machines are very difficult to change to the weight you like, but now I noticed that some weights are actually missing. On a couple of the machines, they go from 122 lbs (thanks metric system) to 143lslbs with 133 missing in between. Not sure if the manufacturers forgot how to count or what.
Jan 2018: The machines are not nearly as nice as the ones I was used to from my college gym, but for the monthly price that I'm paying, I suppose it's adequate.
What I don't like about the machines: 1. Very hard to slide on the surface of the machine when you're sitting on it (ie the low row machine). 2. The weights are *extremely* difficult to change. I literally have to trace my finger from one side of the weight to the other side where the "switch" is. Or I get my eyes within 1' of the weights so I can see what weight the "switch" is at. Hard to explain this through text, but just know it's a pain to change weights.
Other than that, it's a nice facility with adequate variety and number of machines. Worst time to go is, of course, right when people get off work 5-6:30. You can expect to wait for way machine you would like to use, but that's TBE for the after-work rush.
Lastly, the staff is extremely friendly and I must give credit to that. I think one guy called me by my first name when I entered, and I've only been going there for about a month, so I was surprised by that.
the facility is great and clean
The staff seems normal but the facultator who was signing me up, was purposely misleading about the gyms packages and tried to what came off as badger me into signing up for a 160 dollar a month membership, and insisted the gyms other memberships could not meet my very very simple needs.... it was incredibly off putting, so be prepared to have to get firm about what you actualy want when dealing with signing up
Barbells are consistently taken up when I have time to go to the gym. members are resistant or sarcastic to the idea of working in. times for PT sessions are never written accurately on the schedule outside of a room where there are 5 free barbells going unused, setting you up for disappointment. this goes unread as they have me hooked for $25/month anyway.
I wanted to take a moment to say how great the customer service is at Retro Fitness. Tahai, the general manager was very helpful regarding my membership when I explained that I had a hip fracture and was unable to use the club for an extended period of time. It is clear that Retro fitness values their members satisfaction and their reputation as the most popular fitness facility in the art museum area of the city. Aside from customer service, their smoothie station (not all smoothies/protein shakes, but most) are definitely Philly Dietitian Approved!
The facility is nice. The workers range from pretty okay to really awesome (Bob, the owner is great). Lots of equipment to use and things to do. Sometimes its crowded but that can he easily circumvented with a little know-how. The protein shakes are great as well.
Best gym in Philadelphia, hands down! Top of the line equipment, free weights (including 2 deadlift platforms with bumper plates), a floor entirely dedicated to cardio machines, a cross fit room, indoor turf, a spin room, and group fitness room for $19.99/month! I have yet to find another gym in Philly that can compete. I highly recommend joining this gym!
The staff is great and super helpful. The owner actually works out alongside the members and is constantly using feedback to better the gym.
Lastly, the smoothies are great and at a reasonable price. They even walk around with samples throughout the day!
Best quality/price ratio in Philly. You have everything you need to workout.
Employees are gentle and the spaces are always cleaned.
The manager can be more educated and gentle, but overall it's a good gym. Nothing else to say.
I was one of the people that quit because of the humidity in the lowest floor, and felt like they were taking forever to fix it.
I switched to the new Blink gym in South Philly that is supposed to be the "everybody gym." This may possibly be the dumbest thing I have ever done in my life. The people, music, bathrooms, and everything else is way better at Retro. Actually, I now can see that this is the best gym I have ever been a member of while living in Philadelphia.
If you are looking for a great gym with great prices, clean showers, an excellent smoothie bar, and quality people to make friends with, then Retro is the place to be.
I have been a member of Retro Fitness for only a mere two months and I can say with 200% satisfaction that the equipment, the atmosphere, and, most importantly, the service has reached echelons that go beyond impeccable. Previous experiences at other gyms do not compare to the comfort level I have experienced and I can say without any apprehension or doubt that you would be a fool to not join this gym. The managers as well as the staff have exuded humility, empathy, and care for the customer that have made me feel right at home, and I only live two blocks away. If anyone were to request a recommendation as to which gym they should attend in the Philadelphia area, the only two words I will utter without hesitation will be, "Retro Fitness."
Great gym. I'm hoping it doesn't blow up in popularity but the inevitable seems to have already happened. My brother and I both enjoy everything about it.
Always great help and service at the front desk. Gym is kept clean and weights are always put back where they are supposed to be. Smoothies are good too.
This Retro is the best in the area when it comes to the overall facilities, the cleanliness of the locker rooms, the exceptional knowledge of their instructors and trainers, and the great customer service provided by the front desk associates. I've belonged to other gyms in the area (PSC on Callowhill and the Weston gym on Market Street) and they are not comparable to what Retro has to offer. Their memberships are reasonably priced and the managers and associates go out of their way to make sure you understand what you are paying for (NO HIDDEN FEES!) Plus, there smoothies are ridiculously delicious!! I would recommend this place to anyone I know.
Honestly an overall great experience... The staffing team is great, extremely nice and helpful with no hesitation to help.. fast pace but they make sure your needs are met.. one of the best things is the bathroom showers, THEY GET SO HOT IMMEDIATELY lol.. & clean too...the trainers are actually interested in my goals in becoming healthier and fit,, smoothie bar is outstanding, have yet to have a bad experience with the shakes,, just a great place for a low price...
