| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -09:00 pm |
| Sat | 07:00 am -07:00 pm |
| Sun | 08:00 am -07:00 pm |
I feel sorry for the investors. Has potential but awful sales department. This attempt to have an exclusive, snobby atmosphere hinders the possible revenue this gym can generate. I cringed when I left, since I was considering joining. Hopefully there will be more focus on a friendly inviting atmosphere.
Decent gym, very unhelpful staff at the management office
Dont join !
After a full year of membership there was no way I could continue. Main reasons: Old everything in the men's locker room (lockers, toilets, sinks, etc were all falling apart), old equipment (not one single piece of equipment was added in a full year! I dont need new stuff but when the same things were repeatedly breaking due to age its time to buy new), terrible communication (NUMEROUS times I showed up to workout just to see a "closed for the day" sign up on the ground floor with no prior notice. Along with terrible availability on days near the holiday ...ex 0500-1100), putting equipment away was not enforced (non stop battle trying to find cable attachments, barbells halfway across the gym, weights left on barbells), my membership went up five bucks a month after the first six months to "keep up with rising costs.: with NO improvements!!!!! etc etc etc. For a gym that is the most expensive in center city; you would expect quality. I became a founding member at City Fitness where its $30 cheaper per month, brand new equipment, much higher gym etiquette, better technology, etc. I wouldn't go back to Bellevue if it were free.
I joined the Sporting Club at the Bellevue and left this awful, overpriced joke of an establishment within two weeks. The first week I was there, much of the equipment that they featured as "amenities" were broken and out of order. The steam rooms, sauna, hot tub were all enough to completely gross you out... when and if they were in working order. The equipment was run down and the locker room floors were filthy, as many other reviews on here confirm.
During my first week, my bike that was securely locked to the bike rack inside the Bellevue Parking Garage, was stolen. Someone with bolt cutters walked in at 3:00PM in the afternoon on Broad St and cut my lock. I proceeded to ask the staff at the front desk if there were any security cameras, parking garage security... anything to help me with my situation. They claimed that there were cameras, but of course, no one ever followed up with me. I was completely brushed aside and my situation was left totally unaddressed.
As I entered my second week, an adult male began stalking me around the gym. He followed me into the locker rooms and made a completely unwanted sexual advance towards me, which I immediately reported to the staff. I had finally hit my breaking point with this "luxurious, upscale" Sporting Club. I realized quickly that it was all smoke and mirrors and the staff truly didn't care about customer service.
So, based on my set of circumstances and complaints, I requested the absurdly overpriced initiation fee back. The owner, Fran Cassidy, got on the phone and refused to reason whatsoever. He proceeded to call me a "spoiled millennial brat" and told me to "shut my mouth" when I asked what his response would be if I was a woman reporting a case of sexual harassment. He then cancelled my membership and told me that I'm not "not getting anything back" and hung up. This only lead me to believe that this place must be struggling pretty hard if my $300 something meant that much to this angry little man.
Luckily, I filed a dispute with my credit card company and was able to get my money back (how you like me now, Fran?). Do yourself a favor and stay away from this place at all cost. It is overpriced, outdated, filthy, run down, and the staff could care less about you or your concerns. City Fitness just opened a new location on Market Street which is cheaper, newer, cleaner, and friendlier than the Bellevue. Wouldn't be surprised if this place becomes a parking garage soon.
Ive worked there for year and a half. The most horrible gym you could ever attend. The gym is good itself but the management are so unorganized and do not know how to run a housekeeping job along with that they expect you to go far and beyond for 10.00 hourly with no chance of raises and they have you doing maintenance work as if nobody knows the difference between the work being giving out. would not recommend unless whole operations management is switched around!
$3 shoeshine. Best in town.
$3 shoeshine. Best in town.
This has to be the worst membership experience to date. When I was ready to start working out again after a year of cancer treatment and I decided to joined the gym at the Bellevue. A month later I broke my wrist. I called to freeze my membership and they said that I would need to send an email, but they weren't sure if they had the right address and to call back and check during the week. ... It bounced and long story short they wouldn't honor the freeze because I deleted the bounced email and I could not "prove it". Pretty hard to type an email left handed the week you break your wrist, let alone resend, recall and then loose 2 months of membership, plus pay the fees.... yikes! Ironically, it's customer appreciation week.
This has to be the worst membership experience to date. When I was ready to start working out again after a year of cancer treatment and I decided to joined the gym at the Bellevue. A month later I broke my wrist. I called to freeze my membership and they said that I would need to send an email, but they weren't sure if they had the right address and to call back and check during the week. ... It bounced and long story short they wouldn't honor the freeze because I deleted the bounced email and I could not "prove it". Pretty hard to type an email left handed the week you break your wrist, let alone resend, recall and then loose 2 months of membership, plus pay the fees.... yikes! Ironically, it's customer appreciation week.
came in for a trial, membership services was busy, asked front desk to give me a tour while one person in members service was helping another member, refused and asked to wait. My time is also valuable and bad customer service is unacceptable at any decent gym. I left, they lost a good potential client.
came in for a trial, membership services was busy, asked front desk to give me a tour while one person in members service was helping another member, refused and asked to wait. My time is also valuable and bad customer service is unacceptable at any decent gym. I left, they lost a good potential client.
It is a nice gym, but not sure it is a great value for the money. My friend goes to a gym in Chicago, I go when I visit, it is really nice and only about 70% of the cost of this place. It is really close to where I live and with the 12th gym closing I now go here. It is nice, but not as nice as it should be for what they charge. Especially the locker room. Too small. If you are charging top dollar, give top dollar service.
Nicole Caccavo is hands down one of the best personal trainers and fitness experts in the city. Not only are her personal training sessions challenging, motivating, and thoughtful but her client-centered approach is warm and uplifting. Nicole's fitness classes are also amazing! I'm so glad she recently began teaching spin classes - even though her classes are tough, her constant praise, humor, and music playlist keep you going! She's the best!
Nicole Caccavo is hands down one of the best personal trainers and fitness experts in the city. Not only are her personal training sessions challenging, motivating, and thoughtful but her client-centered approach is warm and uplifting. Nicole's fitness classes are also amazing! I'm so glad she recently began teaching spin classes - even though her classes are tough, her constant praise, humor, and music playlist keep you going! She's the best!
Hands down the best gym in the city. It really is a club so it's not just a gym. much more expensive than other membership but if you plan to work out, this place supports a workout lifestyle.
Best gym in Philly. Huge and top line equipment
This is absolutely the BEST gym I've ever belonged too. The customer service, cleanliness, and amount of equipment and classes offered are superior. I recommend this gym to anyone that loves working out and having fun while doing it! The staff is there to help answer any questions you have and the personal trainers are experts. Go join today for the holidays- you won't regret it!
Hands down the best gym in philly everything is 5 star from staff to members to equipment if you got a problem with this place maybe you should look in a mirror it might be you
If you are looking for a 'spa' experience, look elsewhere. I'm sure their massages are great, but waiting in stiff chairs next to the highly chlorinated lap pool, was not a spa - it is a gym offering sports massages. Charged for the massage not taken.
