Suzanne Jorgensen
November 5, 2019 21:25
Decent gym, just don't try and cancel
After several phone calls with staff trying to cancel a membership, they required an in-person meeting to cancel it (not by me, by my husband). And when my husband finally got the time (and remembered) to stop in and complete the cancellation, they stuck him with a $83 bill.... for a service he was required to come in person to cancel after not using it for a year. Michelle told my husband she spoke with me about it, so he paid. When he came home to tell me about it, I called the gym immediately because I hadn't talked with her about anything. Michelle the manager was incredibly rude. She derided us for not prioritizing our time appropriately. When I tried to explain my husband's work schedule she one-upped me with HER husband's work schedule. Weird. I am shocked. I've never been treated so poorly by a local business - or a big corporate one for that matter. Not only will we not re-join if the gym bug strikes us again, I hope that nobody else does either. This is painful for me to say as I prefer to support local business...