| Mon | 09:00 am - 08:00 pm |
| Tue | 09:00 am - 08:00 pm |
| Wed | 09:00 am - 08:00 pm |
| Thu | 09:00 am - 08:00 pm |
| Fri | 09:00 am - 08:00 pm |
| Sat | 09:00 am - 01:00 pm |
The Gym facility is ok. But the policies and overall treatment of the parents leaves a lot to be desired. Most interactions with the front desk/management I am talked down to, and they seem to enjoy nickle and diming you. I have been over charged twice and had to call in to get "an adjustment" and overall they don't seem to care for the people paying for the gym membership. Not a wise business practice. In example, they attempted to charge me 5 cents for a disposable hair tie due to my child forgetting hers, on paper does that make sense? Yes. But as a parent who you are attempting to run a debit card for 5 cents it is insulting and also petty.
EDIT: To see an example of what the patronizing looks like just read their response to my review. Start with the "I am sorry you don't see the value" part lol.
This place is an absolute joke. Wish I could give 0 stars.
My daughter was in the Hippo class with Mikaela and she was a terrible coach. All she did was look around and not be present with the kids. Several times, toddlers would fall because of her lack of engagement. (They weren't severely injured or anything like that but it could of been prevented had she kept involved.) The only time I noticed she gave them a structured class was when there was another coach helping her out for ONE class. I believe anyone working with toddlers should be energetic and like working with kids. Didn't seem the case for Mikaela.
The front desk lady is also a joke. She is majorly lacking any sort of customer service skills. She was always rude and I believe suffers from superiority complex given her attitude.
Bottom line, don't waste your money here. There are many awesome gymnastics school that have a strong work ethic and actually care about the customers that fund their paychecks by being courteous, understanding and all around good people.
My kids have really enjoyed their time here. They are
learning crucial skills that will help them later in life along with enjoying gymnastics! The staff is professional and helpful. Highly recommended!
My granddaughters are learning so much and the coaches seem to connect with the students. I'm not sure about the pricing or anything but they have a little of everything to learn on. Plus you can reserve the gym for birthday party events with an open gym time!
My daughter had a terrible experience at a different local gym and because of that she wouldn't step foot in a gym for over a year. When she was finally ready we gave NGTC a try and have had an amazing experience since Day #1! She is supported. She is well coached. The owners are open and honest and run their business with integrity. As parents, we are kept in the loop about everything and everything is in writing so there are no surprises. We have recently started on an Xcel team and the coaching that she is receiving is top notch! She can't wait to go to the gym and she can't wait to start competing. She wishes that she could be at the gym everyday and as a parent there is no better feeling than that! NGTC rocks!
My daughter had a terrible experience at a different local gym and because of that she wouldn't step foot in a gym for over a year. When she was finally ready we gave NGTC a try and have had an amazing experience since Day #1! She is supported. She is well coached. The owners are open and honest and run their business with integrity. As parents, we are kept in the loop about everything and everything is in writing so there are no surprises. We have recently started on an Xcel team and the coaching that she is receiving is top notch! She can't wait to go to the gym and she can't wait to start competing. She wishes that she could be at the gym everyday and as a parent there is no better feeling than that! NGTC rocks!
My daughter loves this place. Understand if your child goes on team it is hard. They are professional coaches and make the girls work. If your child is serious this is the place for champs.
My daughter loves this place. Understand if your child goes on team it is hard. They are professional coaches and make the girls work. If your child is serious this is the place for champs.
The staff is great, my daughter is on the preK Rhino class where they learn a lot while playing.
Each class is different but contains certain themes. The little kids get to try out the trampoline, climb on a rope, use the uneven bars and more. They are quizzed on their color, taught to respect each other and learn how to wait their turn.
The current facility definitely looks old but they are moving to a new place by the end of the year. I can't wait to see the new parent viewing room.
The staff is great, my daughter is on the preK Rhino class where they learn a lot while playing.
Each class is different but contains certain themes. The little kids get to try out the trampoline, climb on a rope, use the uneven bars and more. They are quizzed on their color, taught to respect each other and learn how to wait their turn.
The current facility definitely looks old but they are moving to a new place by the end of the year. I can't wait to see the new parent viewing room.
One of my daughters and my son both go here and we love this place!! Tina and the rest of the staff are just awesome and really support and push the kids to be the best that they can! We all love NGTC!
My daughter has been attending gymnastics classes here for a few years and we love it. I really like that the coaches are kind of strict since my child is easily distracted.
I just signed my daughter up she's 7 years old and is looking forward to joining this gym! I mean she is very excited! Reading all the bad reviews I'm kind of worried now but I see a lot of good ones too. Having faith that all will work out
I just signed my daughter up she's 7 years old and is looking forward to joining this gym! I mean she is very excited! Reading all the bad reviews I'm kind of worried now but I see a lot of good ones too. Having faith that all will work out
These people couldn't care less about the well-being of the kids. They're just determined to collect as much money as they can from the families, which is why they make it as hard as possible to cancel. Don't go anywhere near this place.
A GREAT OPPORTUNITY FOR MY KIDS. Great coaches, lots to learn and my kiddos love this place. Thank you for investing in our kiddos NGTC!
Love this place!!! Have a kid on a team for over 3 years and wouldn't go anywhere else. Don't let other reviews scare you off. This gym is straight forward about the fees and never charge your card without permission. If you have questions and want to talk with the owners or a coach it's simple email and ask for a meeting. I have done so on several occasions and not had a problem. Treat them as how you want them to treat you it is called being an ADULT.
This place is a JOKE. Don't put your kids through NGTC. They have a history of bulling, putting down and humiliating these girls.
There very tacky people who run this place.
Lots of unanswerd questions about finances and fees. Money went missing???
Tina the owner is a horrible business owner at best. Bad attitude.
Lots of my girls friends have left..
Don't do this to your kids!!!!!
I would rate them zero stars but that's not an option. Don't waste your money on these people. They don't care about your child, they only care about getting their money. They charged our card without authorization and when I tried to get the money back, I had to talk to them several times to get them to put the money back. They increased practice to 3 hours per session the week before a meet and gave horrible advice when our child had the skin torn off the palms of her hands which made it worse and then did a balloon on top of that, so the day of the meet, her palms were bleeding. When it comes to meet fees, they don't explain everything, they just charge late fees. I'm sorry I wasted so much of our money on these people. Our child was in there for almost a year and when we decided to cancel due to the financial circumstances in our family, they treated us like animals. They threatened us with collections the second I mentioned to them about wanting to cancel. They weren't interested in talking to us like human beings. The receptionist was really unprofessional when I was talking to her and handed the phone to her son without even saying anything to me. This is simply a family business to them and nothing more. If you want your child to do gymnastics, take them to a place that will care about gymnastics and not just money.
I would rate this place with more stars because the instructor was great with our daughter. The reason I gave it a two stars was because the receptionist was not perfessional . She had a conversation with someone else about another event other than the gym. I thought this was something that you do in break. My fiance also mentioned she had a rude tone with her once. We were not completely satisfied with this experience. We will no be returning.
The coaches and staff are wonderful. Both of my girls have learned a lot since going here. The staff and coaches are very encouraging, helpful, supportive and energetic. I couldn't have asked for a better gymnastics team. ALL HAIL NGTC!!!!!!
I would rate them zero stars but that's not an option. Don't waste your money on these people. They don't care about your child, they only care about getting their money. They charged our card without authorization and when I tried to get the money back, I had to talk to them several times to get them to put the money back. They increased practice to 3 hours per session the week before a meet and gave horrible advice when our child had the skin torn off the palms of her hands which made it worse and then did a balloon on top of that, so the day of the meet, her palms were bleeding. When it comes to meet fees, they don't explain everything, they just charge late fees. I'm sorry I wasted so much of our money on these people. Our child was in there for almost a year and when we decided to cancel due to the financial circumstances in our family, they treated us like animals. They threatened us with collections the second I mentioned to them about wanting to cancel. They weren't interested in talking to us like human beings. The receptionist was really unprofessional when I was talking to her and handed the phone to her son without even saying anything to me. This is simply a family business to them and nothing more. If you want your child to do gymnastics, take them to a place that will care about gymnastics and not just money.
Love this place!!! Have a kid on a team for over 3 years and wouldn't go anywhere else. Don't let other reviews scare you off. This gym is straight forward about the fees and never charge your card without permission. If you have questions and want to talk with the owners or a coach it's simple email and ask for a meeting. I have done so on several occasions and not had a problem. Treat them as how you want them to treat you it is called being an ADULT.
