Shannon Evans
September 10, 2018 02:55
LONG REVIEW ALERT: As both a teacher and as a parent myself, I have a really low tolerance for adults who talk down to children repeatedly. Unfortunately, that is just the experience my husband and I witnessed throughout an entire birthday party at NAAG. I've been to several birthday parties at NAAG with my children, so I knew what we were getting into, and the employee--whose name I understand may have been Kayla--and her lack of professionalism and demeanor really came as a surprise, and unlike what I've seen from NAAG before. Walking in, the new space after their recent remodel was so lovely, I was definitely impressed. Once we joined the party, it was immediately clear that there were a LOT of kids (20-25ish) and one staff member. The parents were almost all sitting on the provided seating, and at first, I was one of the only parents following one of my kiddos onto the gym floor. After about 10 minutes of this, the staff member yelled toward the parent seating area, "Can I get some parents to come onto the floor because there are 25 kids here?" I thought this was funny/odd to just yell out, but the parental presence certainly made sense with all those kids. About seven parents awkwardly moved to stand out on the gym floor. As I observed the rest of the party, I wasn't sure of this employee was just rude, or if she didn't normally work with kids, but she preferred to yell vague criticisms of children's "wrong" behavior at them, rather than making any clear expectations (for parents or kids) beforehand. Since there are no clear "party expectations" explained/ posted for any specific equipment in the two main areas, many party-goers are figuring this out by logic/trial and error. My husband and I both spent most of the gym time out watching our kids with the rest of the party, and we overheard this employee several times speaking to kids with gems like "Don't jump on that, that's not a mat, it's a WALL" (talking about a dividing wall literally made of MATS); "That rope isn't for swinging, it's for CLIMBING, you're too big to swing from that" (to a girl who looked about 10... and 30 feet away, there is a rope used for swinging that looks exactly the same as said rope); when a child asked, "can I use these rings?" she said, "no, that rope is there for a REASON" (a rope tied to the rings hung down just perfectly in a younger child's reach). After eating, kids were (very reasonably) told not to come back to the gym until they washed their hands. My three year old came out and said excitedly, "I washed my hands!" at which point the employee responded, "well, you still need to wash your FACE" and then stood at the gym door telling several other children to go back and wash their faces. A lot of this rudeness could have been prevented by simply giving kids a chance to understand clear expectations. Only after someone was mildly hurt did some clear expectations for jumping into the foam pits emerge; prior to this the kids were simply yelled at several times to "be safe." One was asked to sit out and take a break, with the employee saying, "You didn't listen after I said three times to wait and be safe." However, I had just watched this child carefully wait and watch for her "turn" before jumping, but since kids were jumping from multiple areas without any guidelines, someone else had jumped at the same time from another spot without the child knowing. This child, now ashamed and crying, had done her best to follow the employee's vaguely shouted "instructions" and was genuinely confused about what she had been "told three times" and why she was singled out. When, over cake/pizza, I overheard this same employee loudly gossiping that she had been asked to cover someone else's "birthday parties" and didn't seem happy about it, needless to say I was not surprised. This employee should not be assigned to work kids' birthday parties. We often did "No-school" day care at NAAG as well (won't be doing this in the future) and I certainly would not entrust my kids for that type of care after seeing them being consistently talked down to.