A Google User
February 14, 2018 02:23
Really disappointed to say the least. I had high hopes for this program. Especially seeing all of the great reviews. It worked out pretty well in the beginning. But after about 2 months, my coach Vince literally just stopped coaching me altogether. I would contact him, ask him questions, check in, etc like I was instructed to do and I was literally just ignored. Mind you, I would only send maybe 1 to 3 messages a week, due to my busy schedule and not wanting to drive him crazy. The fact that I was paying to be coached and guided through this process, you would think I could get some sort of response and coaching here and there. The only real interactions I received was when I would physically go in for my consultations and told to spend more money on supplements on top of my monthly fee.
When I finally spoke up about it, instead of approaching it like a professional and suggesting a solution, Vince personally attacked me via text. The texts ranged from saying he never got any of my messages, saying I was too unorganized and lazy to stick with the program (a program I followed diligently), as well as saying I would never reach my goals. He then proceeded to tell me it was my fault that I relied on the hours listed on Google to call and try to get a hold of someone. Once I had canceled my membership over the phone with someone at the front desk, Vince then accused me of never calling to cancel and told me suddenly I needed to physically come in to cancel or they would keep charging me, even though no one communicated this to me when I called.
After sharing this experience with a friend she proceeded to write a bad review for Nutrition Dynamic because she was so disgusted by the way I had been treated. The business responded very respectfully and asked for the proof of these conversations between Vince and I to be emailed to them. I, of course, never received a response from the email I sent in and not even 24 hours later, the post magically disappeared from their page, restoring their 5 star review status. This now explains the perfect reviews. I am sure this one will be deleted soon as well, but I at least wanted to get something out there while I can. It's ridiculous the way I was treated and something tells me I'm not the only one who has gone through such an experience with Nutrition Dynamic.