A Google User
December 6, 2017 15:23
Terrible Customer Service, So we got our Gym membership at fit 4 life last year in December with awesome goals in mind like most people. Everything was going the way it should. Fast forward a few months and now my wife is pregnant with our first. So of course we are excited and its great. But as you guess, you have to reassess your finances. So I reach out to fit 4 life to ask for help. We had 6 months left on our contract when I tried to cancel. Now I knew that it wasn't going to be free. I was expecting a decent size fee. But nope, not at Fit 4 life. In order to cancel, you have to buy out the entirety of your contract. So it was 6 months of dues all at once. I explained that my wife was pregnant, and that she isn't even able to use her membership because of how she feels and her limitations with pregnancy anyways. I told them we need all the help we can get saving our money during this period. There was no sympathy, not even an attempt to see if they could help us. Now fast forward again...our contract is finally ending. We bit the bullet and made it (because there was no choice..you're paying the same amount to cancel). So I walk into the gym and tell them we do not want our contract to renew. Here's where it gets funny. They state that because I didn't give them 60 days notice (OF MY CONTRACT ENDING), that I have to pay my membership fees for an extra month. This is a joke! They couldn't just let us part ways. So here I am writing this review. I wasn't going to, but they wont tell you this stuff. So take it from me and my family. Don't join this gym unless you know for an absolute fact that you want that membership. There equipment seems second hand and it always has. We joined within the first month or so when they opened and it was sub par then. And as I stated, you will get no sympathy from the staff.