Reviews

Rated 3.7/5 based on 34 customer reviews.
January 31, 2020 16:53

Great staff. They are always quick to help and work hard to keep the gym very clean.

January 21, 2020 16:12

Between the times of 2:47-3:05pm on Monday January 20th, 2020, I was in tanning bed #2 for a tanning session of 5mins not including dress down or dress up. While tanning, I noticed that the top part of the bed lifted up as if the hydrologics were broke at a slow momentum pace. Roughly

December 22, 2019 08:57

I've been a member of the gym from the time it opened. I enjoy going to the gym and plan to continue. However, I do have one complaint. Recently I've expierenced some behavior from other members that is very frustrating. As you know certain machines are more popular than others. The issue arises when members occupy a machine and talk or text on there phone. It would be a nice gesture from management if all members could be informed that other members could be waiting.

August 31, 2019 10:29

I would like to comment on the outstanding asistance provided by your staff member Caitlin. I started experiencing severe abdominal cramping after an exercise performed. Caitlin immediately came over, asked if she could call an ambulance, and gave sincere attention to my health dilemma. Thank you again Caitlin for being so caring and professional!!!! She is definitely an OUTSTANDING asset to the Planet Fitness team!!!

January 31, 2019 12:41

Good planet fitness havent been to one where I saw so many people chatting in the locker rooms had a real community vibe.. I left my phone on the bench whe. I went to take a shower and someone picked it up and dropped it off at the front desk I thought that was extremely kind.

I noticed I couldn't find my phone when I finished drying off and was ready to leave so I searched everywhere that I had been and couldn't find it. I saw an employee cleaning the locker room and asked him if anyone had turned in a phone he said he wasnt sure and but it could possibly be at the front desk.
So I checked the locker room again just to be sure.

When I went to the front desk he was there again and I asked him did you know if someone did happen to turn in my phone he said no....

And I'm like aww man someone must have stolen my device... so I intensely checked the locker room again to no avail. And concluded that my device was stolen. I'm not from the area so I before leaving I went to the front desk to inform them I lost my cell phone in the locker room and to ask for directions to where I was headed because I had a gig and like 30 minutes before set up time the same dude was standing there as well as someone else. And naturally feeling annoyed I asked the other employee and as soon as he heard me say I lost my phone he said what kind of phone was it?? And I described it to him and he went right to the drawer and said someone turned this in an hour ago.

Thanks again bro!

I took off a star for the other guy.... he never even checked.

September 25, 2018 22:36

I was very disappointed with the so called expansion of the facility on market street. All they did was add more cardio machines and put more massage chairs in.

September 3, 2018 11:40

Convenient and always open. Great workout value for the low membership cost.

September 3, 2018 11:40

Convenient and always open. Great workout value for the low membership cost.

August 18, 2018 17:31

We love working out here! Friendly staff, good machines and great environment!

August 14, 2018 15:55

It's a clean gym with good equipment for an average gym goer. I don't like the fact that they will judge you and say they're not. They advertise a cheap monthly due, then make up for it with a maintenance fee.

August 14, 2018 15:55

It's a clean gym with good equipment for an average gym goer. I don't like the fact that they will judge you and say they're not. They advertise a cheap monthly due, then make up for it with a maintenance fee.

August 10, 2018 08:41

Nice place just busy. Even at 11pm the place was busy. Hard to workout waiting for equipment

August 10, 2018 08:41

Nice place just busy. Even at 11pm the place was busy. Hard to workout waiting for equipment

August 3, 2018 16:41

Freshly renovated. Smells better than it used to... Has all the machines you could want, however the music is loud. The atmosphere is busy. The bright purple and yellow are present everywhere. Not very relaxing, but everyone is in there to run!

August 3, 2018 16:41

Freshly renovated. Smells better than it used to... Has all the machines you could want, however the music is loud. The atmosphere is busy. The bright purple and yellow are present everywhere. Not very relaxing, but everyone is in there to run!

July 30, 2018 07:34

Facility looks great! Very clean and up to date! I was scheduled for a personal trainer this morning to go over fitness goals. Was told the trainer was already on the floor I could find her in a yellow shirt, after 7 minutes of not seeing her I gave up on her and did my own thing. Very poor communications for a re grand opening. I signed up for Black card membership so I am disappointed to say the least! After my year is up I will be looking else where!

July 30, 2018 07:34

Facility looks great! Very clean and up to date! I was scheduled for a personal trainer this morning to go over fitness goals. Was told the trainer was already on the floor I could find her in a yellow shirt, after 7 minutes of not seeing her I gave up on her and did my own thing. Very poor communications for a re grand opening. I signed up for Black card membership so I am disappointed to say the least! After my year is up I will be looking else where!

July 3, 2018 18:50

This place is so great, can't wait till the reopen the west market gym.

June 14, 2018 19:53

If they had child care theyd be 5 stars...the workers always have good attitude energy and are knowledgeable. Unlike at the ymca...so much more youthful colorful life here... Market st is or was my fave spot although i here cone had more equipment

May 23, 2018 20:58

Great planet, not to big not to small. good equipment , friendly staff,no big ass fans all over. feels like a gym I like that. good atmosphere here.

May 16, 2018 21:39

Like it. Love my MMA gym better. It's cheap and friendly. I'm convinced I got athletes foot here. Should never have taken my sandal off on the shower.

May 1, 2018 06:58

Decently sized and the equipment is good, but the black card area could use some work. There has been a few times I've come and homeless people have been blatantly sleeping in the massage chairs.

April 24, 2018 14:51

I decided to part ways with Planet Fitness thinking I might use them in the future. When I tried to cancel my policy, I learned I could ONLY do so by coming INTO the gym. Couldn't over the phone or via the internet, like normal accounts. Then when I did come in and submit my cancellation, my paperwork was "lost", so they charged my credit card again. When I called and asked them to correct the issue, they said they need to see a copy of my cancellation letter (which fortunately I kept), AND a copy of my bank statement before they'd issue a refund. I get the impression they're only goal is to squeeze as much $$ out of you as possible. Customer service has to deal with these policies, so I can at least say that the reps were professional and courteous despite my irritation. But the policies leave a bad taste in my mouth. Remember, you get what you pay for.

March 28, 2018 22:11

Love it. Affordable healthy gym. Judgement free zone

March 11, 2018 16:51

Great place. Friendly staff. Clean facilities

February 21, 2018 09:50

To me this location is the best location to work out however, they have chosen not to provide the delicious grape Tootsie Rolls as they always have. When asked why the small square pencil containers filled with very little Tootsie rolls, the CSR stated the people were taking too many! Really? The problem with most businesses is that they fail to maintain in full services they build that invites customers and keeps them coming back. My membership pays for those Tootsie Rolls and I expect to have them whenever I visit.

February 7, 2018 18:34

This is a good gym for the most part. It can get really busy after 5pm Monday-Thursday, but I still haven't had too much trouble finding a treadmill or weight machine. Most of the people who go are pretty friendly and polite, which is a plus, and they have a lot of classes/programs if you're looking for something more structured. The staff is okay - I've noticed that employees are either really genuine or really fake, without many in between. Overall, I'm content with it.

January 15, 2018 22:19

Bad first impressions

So my brother originally got involved with this gym and encouraged me to do the same. I've heard that this gym is very affordable and nice. So I get there and it was packed. Kind of a good sign. Very clean and orderly. Get to the desk and a girl I will call Jess greeted me. In short she was very dry and short, almost bothered by me inquiring about the gym. Automatically assumed I knew all about the membership and the gym. Granted I'm used to the "Rush" and "Golds Gym" where the desk clerks are true sales people and really emphasise all of the amenities. So after non enthusiastically going over the 2 memberships we go through the paper work which Is relatively quick and that's it. I got no tour!!! Literally didn't go pass the front desk. So I had no idea what was beyond the front desk. I feel this is something a gym clerk should do when making a sell.
So this is very much a beginner gym. Meaning the equipment and space is limited. This is not a bad thing though. This will be good for those who are new to the gym life. However they are very limited. No classrooms, no battle ropes, I didn't see any Olympic bars and free weights aside from dumbbells, just lots of treadmills. No towels, obviously no pools. Like i said very beginner. I was shocked to hear they had no family plans. My hope is to better myself here and then upgrade to a better gym. But that's for me. However this is good for those who don't want bells and whistles and want simplicity.

November 18, 2017 17:22

I thought this facility was decent. If you're an overweight guy or gal trying to get in shape, or a cardiobunny looking to spend 30 minutes running while going nowhere, this place'll do. It has enough machines to make John Deere ecstatic, and a moderate selection of light (

October 25, 2017 03:57

Friendly staff. Very clean environment. Parking is adequate. Soap always in dispensers in showers.. as opposed to some LA Fitness locations in California. Never over crowded.

However, the "Lunk Alarm" is reverse discrimination: Stereotyping a guy named Ricky.. not cool. Ownership need to take a look at that.

October 25, 2017 03:57

Very nice. I went during the day, large assortment of cardio machines offered. Didn't bother me that no one greeted me because I had headphones coming and going. Definitely will return. It's also 24/7

October 25, 2017 03:57

Been a member here for a few months now and I went out of town to come back to my lock having been cut off of the locker in the locker room. I go to the front desk lady and she told me they had posted a sign for 2 days...i was out of town. I also didn't get an email so I come back and have no place to lock my wallet up. They also informed me they arent going to replace it. Great way to start my workout. There is a young man here that shows up the same time every day that I do and he followed me home once and to the grocery store once...and on top of that there have been a number of times the treadmill cuts off halfway through my workout. I won't be renewing my membership here at the end. I am so mad i want to cancel it now and just leave I already have a membership at another gym.

October 25, 2017 03:57

For the price you can't beat it! It's clean; the staff are friendly; the equipment is varied, easy to use and plentiful. The locker rooms and showers are nice and even the over-the-counter cost of "extras" like water bottles and head phones are reasonable. I have 3 issues, though: 1: I can't bring my well-behaved 12-year old in. 2: there are not enough stretching mats. And 3: there is no stability bar in the handicapped shower (I am cane-dependent). Otherwise, I'm thrilled!

October 25, 2017 03:57

To me this location is the best location to work out however, they have chosen not to provide the delicious grape Tootsie Rolls as they always have. When asked why the small square pencil containers filled with very little Tootsie rolls, the CSR stated the people were taking too many! Really? The problem with most businesses is that they fail to maintain in full services they build that invites customers and keeps them coming back. My membership pays for those Tootsie Rolls and I expect to have them whenever I visit.

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