| Tue | 03:00 pm -08:00 pm |
| Wed | 03:00 pm -08:00 pm |
| Thu | 03:00 pm -08:00 pm |
| Fri | 12:00 pm -11:00 pm |
| Sat | 10:00 am -11:00 pm |
| Sun | 12:00 pm -08:00 pm |
My children love this place. One of the best indoor places since DZ discovery zone.. Mondays are great. Barely anyone else there!
Don't get me wrong, this is absolutely a fun place for kids, but when you need to order hot food that need to be prepared, be aware that it might take a lot longer than you are willing to wait for. I ordered a hot dog and Mac and cheese bits, and waited for 40 minutes, while my kids can't wait to start playing and I no longer feel my hunger, I decided that I no longer wanted the food and just left. We only come to play for 2 to 3 hours, 40 minutes are just too much to wasted.
I made the mistake of coming on a snow day. However, the kids were restless, the snow was gone, and it was too cold to play outside so I gave in and took them. It took almost 20 minutes just to check in and pay (I had already filled out the online waiver). They had only 1 person working up front, and she kept being interrupted. My kids love this place, but as a spectator it is lacking. There are not enough comfortable seats, mostly plastic picnic tables. The line at the snack bar was almost as bad as up front. Also, Urban Air only allows jumpers to wear their socks, not jump socks from another place, which is just an easy way to make more money off parents. I understand they need them for safety purposes, but socks from any jumping facility should be allowed. At least they do have free guest wifi. If you can find a seat, you might be able to get some work done while your kids jump.
We just left Urban Air and despite the fact we waited a while to check in because the line was long, I was impressed with the facility.
We walked in and the line was past the front door. I think every parent was a little shocked to see 1 person doing check ins. After about 15 minutes a woman (probably in management) came to assist. Things started to move faster. She apologized profusely for the wait time and explained because CMS schools were opened the majority of her staff had to go to school.
I like that this place has a lower price for kids 5 and below, and parents pay a fee to accompany. Every other trampoline park I've been to I have had to pay full price for my toddler.
My tot loved the tubes section. It was pretty cool and kept him occupied for the majority of our time there. Then we went to the ball pit/obstacle course and then the trampoline section.
This place is cool because it has options for every age. There were also a few arcade games too.
The food court was huge with a ton of tables and chairs so you could just sit and relax. The place was clean. Even the bathroom was super clean. Walked in there with our socks on with no issues.
They were def understaffed today and I understand why. It's Presidents Day but school is in. The staff I did encounter were friendly and tried their best to cover as many areas as physically possible.
I will def visit this place again with my tot.
The attractions for the kids are numerous and diverse but not one staff member we interacted with seemed to know anything. The birthday party host didn't know the difference between the 2 bands the kids had to wear; at one attraction the attendant looked stumped when we asked a simple question about a sign with instructions for that attraction and it goes on and on. Go and let the kids have fun but don't expect any help from the staff.
My boys really had a ball here! They played in the tubes playground and my older son loved the rock wall area. We didn't do the trampolines or play dodgeball, or many of the other things they offer, but it's available and all looked fun, too. We were visiting for the night and needed something fun for our boys to for the evening instead of just sitting in the Airbnb. We made the right choice!
First time visiting Urban Air and it was amazing! The staff was really nice. I love the gentle encourage I overheard the staff giving at the ropes courses and rock wall. The facilities were clean and stocked up. Management was on the floor talking to guests. I'm not local but I would certainly return and recommend to others. Great job. Keep up the good work.
I would give it 5 stars but there are no chairs to sit and relax while the kids play. I had an injured foot but there was no place to sit while my 3 boys played except for the massage chair which makes you feed the meter to sit in it.
I would give it 5 stars but there are no chairs to sit and relax while the kids play. I had an injured foot but there was no place to sit while my 3 boys played except for the massage chair which makes you feed the meter to sit in it.
Very fun place for kids & adults. They have several trampolines, rock climbing walls & even a hurricane simulator. Definitely good exercise.
Very fun place for kids & adults. They have several trampolines, rock climbing walls & even a hurricane simulator. Definitely good exercise.
This is one of three trampoline parks that I have taken my kids and it's the one they enjoy the most. The zip line and playground as well as a superior wall climbing area are definitely the 'deal breakers'. The staff is extremely friendly and helpful. I have to drag them away compared to the others where they get bored after an hour or two. I really can't think of any negatives, though I would hope they will change things up a bit in the future and add/change attractions (the 'sky walk' is sort of a waste of space).
This is one of three trampoline parks that I have taken my kids and it's the one they enjoy the most. The zip line and playground as well as a superior wall climbing area are definitely the 'deal breakers'. The staff is extremely friendly and helpful. I have to drag them away compared to the others where they get bored after an hour or two. I really can't think of any negatives, though I would hope they will change things up a bit in the future and add/change attractions (the 'sky walk' is sort of a waste of space).
My son loves this place! Plenty of things to do. Trampolines, jousting over a foam pit, basketball, dodgeball, a big play area kinda like on Legends of the Hidden Temple, and the ninja warrior obstacle course with a ball pit. It will wear your child out, and the parent if you decide to jump as well. Very fun!
My son loves this place! Plenty of things to do. Trampolines, jousting over a foam pit, basketball, dodgeball, a big play area kinda like on Legends of the Hidden Temple, and the ninja warrior obstacle course with a ball pit. It will wear your child out, and the parent if you decide to jump as well. Very fun!
First time here and He loves it.. way better then any other one.. the activities are better. Give this my top 3
First time here and He loves it.. way better then any other one.. the activities are better. Give this my top 3
Sometimes it's just the principle of the thing. There is a flashing game when you first walk in the door that says it cost $0.75 to play in actuality it cost $1.00. When I brought it to the attention of the manager, Amber she wanted to know where it said $0.75 because it has not been that price for a while.
Enjoyed watching my granddaughter enjoy the different activities. I also tried the massage chair and it was fantastic! Only suggestion is to put the chairs off to a more secluded area.
We had my daughters burthday party here today and we had an awesome experience. Customer service was good and our party host was super friendly. And a manager upgraded my daughters wristband so she could go on the zip line.
We will be back!
The best and most fun indoor trampoline park that we have ever been to.
So much for kids to do! We spent 4.5 hrs there with our son and had a blast!!!
Highly recommend this place and we will definitely be back again, many times.
My grandsons really enjoyed themselves! It was very clean and reasonably organized. You are required to buy socks from them but you can bring them back on your next visit. It did seem a bit pricey but I've never been to a place like this before, so I'm not sure if it was reasonable. I thought there could have been more comfortable seating in the area for those who were not jumping.
Well staffed by very polite people. Incredibly clean, new equipment, air conditioning makes it comfortable for kids doing the activities as well as for the adults watching. Really cool Ninja Warrior type obstacle course as well as numerous other activities. Refeshments available for reasonable prices.
OMG....this place is amazing! Super fun for the whole family! Something for everyone to do and gets everyone super active!!!! My 4 year old was allowed to do everything except ropes course and zip line. Other than that the climbing wall, trampolines, activity courses are fair game for her!!! This is our new go to place during the week! It's clean and not overly busy today on a Wednesday during summer break!!! The cheese pizza is really good too!!! Also not ridiculously expensive for 1 and a half hours of non stop fun!!!!! We pay way more at other parks with not near as many activities to do!!!
Love this place. Took my six year old granddaughter here and she had an absolute blast. She was not able to go on any of the sky rides or the zip line due to height requirements you have to be 48 inches tall. Also know that you must buy their socks. Great place for the kids to work off all that energy. Lots of Staff around to help out and guide you.
