Rachel Spivack
February 13, 2018 14:44
I have used this gym for a year or two now. I would suggest that you never do more business with them than you need to, since their business practices are pretty slimy, frankly.
I made the mistake of signing up for a personal training package last fall. The head personal trainer sat with me, talked to me about what I was buying, and handed me his iPad to sign with my finger.
I used the personal training package for a month before deciding that it didn't work out with my erratic work schedule. I told the head trainer that I wanted to cancel, and that's when things got ridiculous. He started to talk about everything that was in the fine print which I had agreed to. Lots of really important information which he had conveniently never mentioned before. Apparently, you can't cancel until paying for 2 months. So fine, I paid for two months, and then he said that he would cancel. When I got a charge on my credit card for a third month, he told me essentially that it was my own fault since "as previously stated" (he never stated it; it must have been in the fine print on his iPad) I needed to cancel 10 days before the end of the billing cycle.
Basically, I've paid for three months and I only used one. Now he's saying that he'll "submit a request" for my concerns to be addressed, since no one at the franchise can process my cancelation and refund request without corporate support.
What a scam. Just pay $10/month for the conveniently located facility and never give them a cent more.
Update: It's a month later, and I'm being charged for a FOURTH month of personal training (after I only used one). I'm disputing this with my credit card company because I'm not getting anywhere trying to work things out with Crunch.