vanessa henn
August 19, 2018 18:38
In spite of the coaches being helpful and friendly, the way it is run leaves a lot to be desired. I enquired about their 8 week "boot camp" type program. I was a few weeks postpartum after a c-section and asked many times whether the exercises would be suited to my situation and they assured me it would be okay and totally safe. Still unsure I asked whether I could do a trial class before committing and they told me no, but then after asking them again they verbally agreed to refund if I didn't like it. I was unable to complete my second class after a few minutes because it was very painful (even the coaches were recommending I stop as it was counterproductive). So then began my ordeal in order to get refunded, or even partially refunded. Suddenly main manager is unreachable by phone, email, in person.... When I finally manage to communicate with him, they decide to do a partial refund (not what we agreed, but okay), and instead of charging me proportionately for two classes ($20 each) they charge me $136.
I wouldn't have written this review if it hadn't been for the sheer amount of promotional SPAM they're subjecting my inbox to.