Katerina Salgado
May 26, 2018 13:58
Being new to the city, I started with the $40 21-day unlimited pack which is a great deal. I loved the classes and the varied times and locations were incredibly convenient. However, I am forced to give this studio 1 star due to the unfriendliness of not only several members of the staff but the other members of the studio as well. I was harassed on 2 occasions by other members in the locker room, at one point having a woman push me because I was turning off my phone in front of the lockers and was "in her way." The staff was unhelpful and unrecipient of questions, seeming annoyed whenever I approached the desk. I left a pair of shoes at the studio and came to ask for them from the lost and found, and the staff instead of retrieving them for me made me go into a closet where they had stuffed all the shoes in a bag and rip it open to search for mine, all while asking me "I don't understand how you leave your shoes, like how do you just leave your shoes here?" In addition, they have a rule in which if you do not sign in at the studio 7 minutes before class your spot is given to people on standby. Not only was this rule not communicated to me (later found it was at the bottom of a class registration confirmation email, which no one reads), but seems incredibly unfair to people who have a tight schedule and are still on time but not there almost 10 minutes before, which is frankly ridiculous. For all of these reasons I will not be extended to a full membership, and I recommend you don't either.