A Google User
July 26, 2018 20:53
I used facility for some time with my client. The place is versitile for strength training. With recent downsize of the space (from 4floors gym everything isipacked in two) it became a bit limited but for my client and me, was enough. The staff is very helpful but the owners, Carol and Ken, are very disrespectful.
Due to my personal transition in career I was leaving the area and requested all unused sessions to be reimbursed, however NO ONE, even though, I am sending emails to both business and personal as well as calling the gym, is not responding to it. I believe that at least courtesy call of further assistance would be nice, but as of yet - non. Even though I liked the gym much, even with downsizing, customer service of this place is absurd!