Nicole Johnson
May 30, 2018 18:18
I stayed in a single deluxe room which had a small desk and trashcan, air conditioning unit, single bed with drawers underneath, a small wall mounted TV with a few dozen local channels, a small metal shelf/coat rack combo, a rectangular vertical mirror by the door, a small cube mini fridge, and a window that can be opened for some fresh air - although it may be a bit noisy outside. Due to the layout of the rooms, the halls can be a bit noisy as well depending on the other guests, and it is almost impossible to shut the heavy room doors so that they lock without allowing them to close on their own, which makes a loud slamming sound. The walls are a bit thin and it is possible to hear TV's or people talking either in adjacent rooms or in the hallway. The bed was comfortable, however they only provide one pillow.
The deluxe rooms offer a semi-private bathroom which are shared, but are individual and can be locked so that you are the only person occupying the room. My floor had four bathrooms, and there was never a time that i had to wait to use one. The bathrooms are cleaned at least one time per day, and stay relatively clean throughout the day, although water from the shower would soak the floor after being used, making it a bit difficult to use the toilet afterwards due to the puddles. Hotel rooms are cleaned daily during which beds are cleaned and made, and a fresh towel is left in your room after each cleaning. Rooms are small, but clean and comfortable. The mini fridge works, but may take up to a half day for items to become cold.
There's a 24 hour CVS located on the corner which takes about a minute to walk to where you can buy medicines or groceries to stock your room with. I got a loaf of bread, peanut butter and jelly, a pack of bagels, a pack of granola bars, plastic utensils, and a case of bottled water for ~$25. For people who are light sleepers, they also sell ear plugs. Grand Central station is only five blocks away, and there's a $0.99 pizza shop three blocks away.
There's concierge services at the front desk on site that can help you order a shuttle bus to go to the airport, and a small screen mounted to the wall with flight arrivals and departures posted in real-time. The front desk has a 24 hour security guard at the front at all times, although all that they require is for someone to flash their hotel key on the way to the elevators, which seems a bit lacking. Free WiFi is available and the WiFi password is changed routinely, so you may need to check with the front desk to get an updated password depending on the length of your stay.
Check in is at 3pm and checkout is at 11am, however if you arrive early or if your departure time is scheduled for a later time they do offer bag storage for $2 per bag until 11pm for current guests only. Additionally, guests have full access to the YMCA exercise facilities, a mini shared kitchen and dining area.
The location is midtown east near the United Nations headquarters and is surrounded by consulates. During the daytime it may be noisy outside, however it becomes a bit quieter at night. It is also located close to the East river and a few small shops and chain restaurants such as Starbucks, Wendy's, and Subway are nearby. Although there's not a lot in the immediate area, times square is about a twenty minute walk from the hotel and the area is very safe, even at night.
The cleaning staff are mostly Hispanic and do not speak much, if any English, but they are friendly and I never had any issues with theft. Unfortunately, the same can't be said for the front desk staff. It is hard to contact them by phone - sometimes no one will answer or they will simply hang up on you. I had tried calling a few times prior to my arrival and only once was I able to speak with a staff member. Being able to talk to someone on the phone and get information is unfortunately difficult. In person, most of the front desk staff aren't much better, often seeming cold and unfriendly as if they are only there for a paycheck and uninterested in the quality of their guests experience.