A Google User
June 21, 2018 23:15
Had my first facial at floating lotus with Jill. She was helpful, informative and did a great job at making me feel comfortable.
Second facial just succeeded in stressing me out because I felt incredibly uncomfortable with Natalia. She did not explain any of the products she used, nor the steps she was performing unless I specifically asked. Moreover, every product she used was some kind of anti-bacterial (which is not my concern with my skin, it's dehydration). She did not greet me warmly or ask about my day. She was cold, expressionless and indifferent throughout the entire facial. At the most, she had some negative comments about my skin that made me feel uncomfortable. Lastly, there was no shoulder or arm massage that should be part of the deep cleansing facial. Natalia kind of just slapped the bottom of my face numerous times, which also did not live up to par with my experience with Jill (who actually knew what she was doing).
I told the manager my concerns. Sadly, I regret paying $120 that I could have used to get a much better facial elsewhere. Not sure if I'll ever go back to floating lotus after that nightmare.
Edits: Jill reached out to me after my second facial. She was able to rectify the situation. She provided me with another facial. She understands my skin and helps me understand how to take better care of it. I felt valued as a customer and would highly recommend trying Jill for a facial.