Noureddine, New York City
October 18, 2017 11:00
When I went there a few weeks ago, the receptionist, Mystery, expressed the very best of her LACK of PROFESSIONALISM! I was shocked by her coldness and unwelcoming attitude. This employee was looking at me as if I were bothering her by showing-up at NYHRC Reception Desk. The manner I was 'taken care of' by her, was a perfect embodiment of the implicit question WHAT ARE YOU DOING HERE! She definitely made me feel that I was a burden. After a workout, which I did with a 'ruined' mood because of this lady - who was, one day, selected to be a representative of NYHRC - I stopped by the desk to ask for her name. An employee by the name of Izzy, who appeared to be in charge at the time, simply gave me the name! From a Customer Service perspective, since I was asking for the name of an employee (I was calm but visibly dissatisfied), he could have seized the opportunity and asked if there was anything wrong. He could have corrected the situation or, at least, he could have tried. No, he did not bother. He even spelled "M Y S T E Y" for me. Talk about Customer Service.
I am a new member but I have used so far, the clubs... 21st, 23rd, 50th, 56th and 76th. Mystey is the Receptionist representing NYRC at its worst image. Because of the service I DID NOT GET, I find it very appropriate to give ZERO star to this location, but Google Review won't allow posting with 0 stars!