Dav D
October 18, 2017 10:58
I give it one star just because of the management. They don't know what they're doing. The men's locker room's steam room has been closed for 3 weeks and was supposed to be working today. In the three weeks I saw no change to the steam room other than it was just off. I was hoping they would take out the wooden benches that have nails sticking out the sides and on the verge of collapse, but no. Who puts wood benches in a steam room? A dry sauna, yes, but not when they are gong to be wet 15 hours a day. Anyway, I called yesterday and the girl at the front desk put me on hold and then told me that yes, the steam room would be on today, June 1st. I arrived today and nope, still not working. While I was there I called the front desk to speak to the manager and was put on hold for 4 minutes while the guy at the front desk (who spends more time on his mobile then doing anything else) tried to locate the manager. He said he couldn't find him and then he said he just walked in the door, I said great, I'm upstairs waiting to talk to him. Guess they guy at the desk didn't realize I was in the building because all of a sudden the manager had a client and couldn't talk to me. I tried to find the manager on my own because I want a refund because this is the only location that I'm a member, but no one knew where Keith was, it was like "Who's Keith?" This is just the latest issue. In the past month alone I've had the laundry lady take a break and watch the TV news over my head while I'm trying to work out and the older guy who teaches a spin class take a break and sit with his little computer and read and relax two bikes down from where I'm working out! For over two years that I've been a member there, at least 20 days a month I'll go there after work to find no towels in the locker room. That's ridiculous. They can't figure out how to keep the towels stocked in the men's room so the men don't have to go into the ladies locker room to grab a towel? I've had to walk out half naked, go to the laundry room in view of other members working out to get a freakin' towel. Way to treat your members. You guys are rockstars, thanks.