M
October 18, 2017 10:54
I booked a studio space in advance to hold auditions and they royally messed up. I call ten minutes before my scheduled time because I'm running late and they told me that they had no booking under my name. Then when I told them it was a huge mess-up on their part, they basically didn't believe me or try to do anything to help my situation. They didn't even apologize! I spoke to the receptionist TWICE and gave her a lot of details about the nature of my booking. She even gave me advice as to what block of time I should hold!! They should have known it was an error on their part, because they charged my card on the same day that they scheduled the auditions which means that they should have only been charging me $20 per hour (the day-of rate), but appropriately charged me $29 per hour for a same-day reservation. I get it, I should have thoroughly read my confirmation e-mail, but they could have at least tried to do something to help me out. I've been in this business for a long time and in hospitality. When we mess up, we fix it.
Meanwhile, I already have people waiting to see us, so you can imagine my humiliation. How could they take these producers seriously? There was even someone who arrived early and when he saw there was nothing with our production's name at Simple Studios, he left. So we lost an applicant. I also eeded the space until 8PM and now they told me that they could squeeze me into a space, but that it was only available until 7PM. I had seven other appointments that I basically had to scramble to find a new space for, let alone make it on time to hold the auditions. Almost everything was booked for that time in the nearby studios. I was able to find a space that could barely squeeze me in and I had to rush through all of the auditions. And what did I get from simple studios? They basically shrugged their shoulders and told me that it's my problem. I will never ever use this space again. Appalling.