Maria C
February 16, 2018 13:43
This is a review for the surreal experience I had with the lady at the reception on 2/16/18, at noon. I booked an aerial Yoga class through Classpass. I really wanted to try aerial yoga and I chose ANYA over Anti Gravity or other studios, based on my friend's recommendation. Upon arrival, I realized the Classpass réservation didn't properly go through, and since it was 12:01 I wasn't able to rebook it. I kindly asked the lady at the reception to allow me to book any other class that day, to compensate for the one I was about to take. She said that isn't possible, because teachers are compensated differently. I then offered another solution, to book another class with Laura, the same teacher, so we would avoid the compensation issue. Again, I was told no because "it would mess up their system". I pleaded with her, asking her to find a solution for me, as I deliberately went through 45 minutes of traffic for that class. She was unmoved. I sat down on the couch in front of her trying to find a solution, and she completely ignored me, going peacefully about her day. At 12:15 I decided to leave, and I respectfully told her that I've yet had to find a more inflexible person to deal with a potential client. Class pass is a perfect medium to identify studios that you like, and become their full time client. Treating people as if they wanted to commit a crime by attending a class they weren't signed up for, through no fault of their own, then completely rejecting any potential solution that could've easily solved the problem, is not something I'm looking from a yoga studio. I was not given any empathy, any smile, not even a glass of water, as I was visibly frustrated.
Thanks to this lady, not only did I waste 1.5 hours for nothing, but I also managed to get into a very stressful and unbalanced state, exactly the opposite of what I was looking for when I decided to go for an aerial yoga class at ANYA. Extremely disappointed, and most definitely would not recommend it to anyone.