Vanessa Rhada
January 21, 2018 12:43
I am a member of the Avenue A club. On weekend nights, occasionally I need to workout after Ave A is closed. Upon my 2nd time visiting the St. Marks branch, I was callously informed by Jasmine that I could not use this branch due to a sign put up by management. I was counting on this Sat. night workout for much needed stress relief from my job. I had been looking forward to it all day.
The first time I went to St. Marks on a Sat. night, it was almost empty. (3 people at most were there.) I was not informed on that first night that I was allowed only one visit to this particular gym, though my membership entitles me to go to all NY Sports club venues. I do not plan to go to St. Marks regularly. I do not think it is "ALL THAT". It is quite dark.
In sum, this rude, senatorial (non-sympathetic) boot from Jasmine has made me reconsider my membership at NY Sports Club. The Avenue A gym people and space are really nice. However if this is the attitude of management, that with no notice to my email, and just a sign (at a place I never go to and couldn't see without my reading glasses) is cause for me to be barred entrance at my own gym, time to switch companies. I wonder if NY Sports Club considers customer care at all?
To see the ratings on Yelp, one wouldn't think so. I will leave my membership name at the desk of Avenue A gym should anyone from NY Sports club want to contact me regarding this issue. Still incensed.
GOOD LUCK...