Li Chen
October 18, 2017 10:52
I tried to attend a class this morning at 7:06am. They have a five minute late policy, which I understand. However, I am registered for the class via ClassPass. This means that I will be charged a late fee if they do not check me in. The attendant at the desk insisted that there was nothing she could do and that was yoga maya's policy. While I agree with the late policy, I do not agree with not checking individuals in if they still made the effort to attend the class. How does it benefit patrons if they are still charged a no show fee. This reflects poorly on yogamaya. As a business, not checking in a student not in the class is a technicality. I thought the premise of yoga was to go beyond these technicalities. Even as a business, this is unsavory. Many other studios I have registered for have allowed me to check in if the class was full because they opened the wait list a few minutes before the class or if my friends and I were a little bit or even a lot late due to one reason or another so that ClassPass users will not be charged a late fee. Like another reviewer said, treat your customers a bit better. I don't understand how a yoga studio can perpetuate policies that leave customers feeling so unwelcomed.