| Tue | 10:00 am -09:00 pm |
| Wed | 10:00 am -09:00 pm |
| Thu | 10:00 am -09:00 pm |
| Fri | 10:00 am -09:00 pm |
| Sat | 10:00 am -08:00 pm |
| Sun | 11:00 am -07:00 pm |
Great staff & selection. I was greeted immediately upon entering and Amary helped me find a great new pair of running shoes. They know their stuff at JackRabbit and ask all the right questions. I have been coming here for over 10 years.
Service was not the best, I waited too long to be attended to, had to wait since none of the staff wore anything at all to identify them...once I finally got someone's attention, I felt they were not knowledgeable (I mentioned motion control and they didn't know what that was) I asked for my size in 3 different sneakers and none available... disappointing
Great running store that will analyze how you run - they'll give you sneakers and record you running on a treadmill. It's super helpful - you can always wait for a deal to purchase the shoes they recommend. They'll often times have sales with the running gels (buy 5 get 1 free etc).
Good, curated selection and really helpful (and not pushy) employees - made getting a new pair of shoes much less of a hassle. Also, I love that they have a treadmill in back to take shoes on a test run.
My first experience at a specialty store for running. I kept getting blisters on my feet from running and my friend suggested I go to Jack Rabbit for a consultation. They listened to me, measured my feet, watched me run in a treadmill, and recommended some sneakers and socks. Have never gotten another blister again since!!
Went for a new running sneaker. Overall, very satisfied with the staff who helped us and great product selections. He was very knowledgeable and made great recommendations.
I had a gait analysis or assessment completed here and was assisted by Robert. He was great and knowledgeable about the assessment and the sneakers I should be wearing. The prices are decent, however I thought $50 was a bit much for insoles. Nonetheless I bought them because they provided great support for my arch. I highly recommend this store for runners or even if you just need running shoes.
I had a gait analysis or assessment completed here and was assisted by Robert. He was great and knowledgeable about the assessment and the sneakers I should be wearing. The prices are decent, however I thought $50 was a bit much for insoles. Nonetheless I bought them because they provided great support for my arch. I highly recommend this store for runners or even if you just need running shoes.
Great experience. Very attentive staff who take the time to understand your form and makes great suggestions based on this. First time walking in and left a valuable customer. Highly recommend.
Great experience. Very attentive staff who take the time to understand your form and makes great suggestions based on this. First time walking in and left a valuable customer. Highly recommend.
Good store overall. Helpful staff, though some of them are fairly young/new. A bit over priced, but services & programs for runners may offset that for you.
Good store overall. Helpful staff, though some of them are fairly young/new. A bit over priced, but services & programs for runners may offset that for you.
Great guys real professionals. With good prices and sports shoes. They were really patience to us
Took my 20 minutes to get help with shoes, one of the people helping couldn't multitask because she was maintaining an extended phonecall that seemed unrelated to the business at hand. The staff is generally u professional and I haven't found expertise there to help with shoe decisions.
Great service, loved the ease and knowledge of my sales person and the buying experience... Will have to say that the manager was a little high strung and was yelling at the guys while customers were in the store but my guy was professional and made sure I was satisfied with my shoe before I made any decisions...
I was really happy with my experience at JackRabbit Union Square. The store assistant (I believe her name was Saionara) was super friendly, helpful and patient enough to do a full gait analysis even though the store was about to close. Great value for the money and a full recommendation from my side!
I was really happy with my experience at JackRabbit Union Square. The store assistant (I believe her name was Saionara) was super friendly, helpful and patient enough to do a full gait analysis even though the store was about to close. Great value for the money and a full recommendation from my side!
This place is fricken awesome. Could not recommend more.
Great selection of running shoes carrying also less "common" brands like "on".
Went for a new running. Overall, very satisfied with the staff who helped us and great product selections. He was very knowledgeable and made great recommendations.
Overlooked after the greeter directed me to take a seat and wait for an associate to assist me. It was busy on a Monday 7pm.
After a half hour of nobody asking if i needed help (i hate to be a bother) i went to the clerk and politely asked why i hadn't been helped yet. The clerk (manager ?) apologized and mentioned it to a nearby associate who genuinely thought somebody was already helping me.
Walked out of there an hour after that with new running shoes and some kicks inserts for my plantar facititis !
What an amazing experience! I highly reccomend this place for all runners.
I don't know how to even describe just how wonderful they are. Used to always buy my shoes there and thought the running on treadmill / personalized fitting / hours of consulting about various shoe types was standard. Everything I bought here, I always 100% loved. Recently my beloved latest shoes got stolen. I live in Boston now and went to what's supposed to be the absolutely best running store in the area. Disappointed with my experience, I asked the store manager for help - that was better, but man, still just not helpful. They gave me a few different pairs, none of which I liked, and I left sad & disappointed & without shoes. Well, then I called JackRabbit. Whitney, the wonderful store manager, picked up the phone and what then ensued was literally crazy. She talked me through all the different models Asics makes, then made me send her old photos of me wearing the shoe, and then she went through her digital inventory for about a half hour to figure out exactly what they had sold to me!!!! And low & behold, she figured it out. Turns out, that shoe is no longer available, so she told me to give her my cell number, and she would text me all the comparable models that I could go try at the store here in Boston. She literally had zero incentive to help me out, it's not like I had a previous relationship with her (I only popped into their store once every 3 years or so), and still, she went to the end of the world to help me. I will never forget this experience, it's one of the hands down best retail experiences I ever had. Thanks Whitney, you are amazing. I'll be grateful to you on every future run.
Was advised at Nike to go to this store for specific running shoes needs and was met by a rude employee who scoffed when I asked about a specific model and then when I asked to try another model in my size he said they didn't have it and turned and walked away without even giving me the chance (let alone asking himself) if I wanted to try another size. I left and will resort to buying online in another store. Terrible experience really.
The associates were very helpful in getting a size right for me!!
This store is usually very busy so it may take a while to be helped by the staff. The selection seems good, but they do not carry sizes smaller than 7, which is a little ridiculous.
Visited during my lunch hour on a Wednesday to get fitted for a pair of running shoes. The store was completely empty and I was helped right away. The girl helping me had me run on a treadmill for 30 seconds in a neutral pair of shoes so we could see how I run and figure out what shoes would be best for me. After that, she picked out 4 pairs of shoes to try and 2 different types of insoles. All in all, it was a great experience and I walked out with new shoes and insoles for less money than I expected! Will definitely go back in the future.
Good selection of running shoes, sometimes you'll find a clearance section. Clean store and one of the more organized shoe stores you'll find.
Just had the most amazing customer service at Jack Rabbit! My son is a young runner that The has experienced some ankle pain and Dalton took the time to work with multiple shoes and inserts to ensure that he was getting the best shoe for this period in his training. I was so impressed with the level of suggestions without the hard core sales press. Awesome job!
Really disappointing!
I visited NYC in 2012 and went to one of teh original Jack Rabbit stores. It was staffed by real runner who really knew their game and helped me pick the right shoe. As I'm not from NYC they also recommended a number running routes for me to do whilst I was in the city which were all great.
It seems now that they have been bought out by a big corporate. I had a dreadful experience at this store. The guy who helped me had no idea what he was talking about. I asked about the heel-toe-drop of a shoe I was interested in and he was totally clueless as to what I was talking about. I then went to test the shoe on the treadmill and he spent the time singing some inane rape song, totally disinterested in providing service.
If this is what Jack Rabbit is about now, then I'm out. I left the store and made a purchase elsewhere where they actually understood what I was talking about.
Went in to do the running assessment. I was helped by Mike and he was very knowledgeable and very friendly. Bought my sneakers just 2 days prior to a 10 mile run and I noticed the difference right away once I did the run. I am very happy with my purchase definitely will go back again.
Great shoe selection. Visited the store when it wasn't busy. Had a tough time getting someone to assist me. As the manager walked by I politely asked for assistance. To which I was given the response as she kept on walking by, "I can't help you." Someone finally came by to assist me as I was ready to leave. Upon handing him the shoe from the rack that I wanted to try, he took it from me and said, "you don't take them from there." Huh? Honestly horrible customer service.
Just had the most amazing customer service at Jack Rabbit! My son is a young runner that The has experienced some ankle pain and Dalton took the time to work with multiple shoes and inserts to ensure that he was getting the best shoe for this period in his training. I was so impressed with the level of suggestions without the hard core sales press. Awesome job!
Great shoe selection. Visited the store when it wasn't busy. Had a tough time getting someone to assist me. As the manager walked by I politely asked for assistance. To which I was given the response as she kept on walking by, "I can't help you." Someone finally came by to assist me as I was ready to leave. Upon handing him the shoe from the rack that I wanted to try, he took it from me and said, "you don't take them from there." Huh? Honestly horrible customer service.
