Aliya Tyus-Barnwell
July 23, 2018 21:59
Used to be good, but now is run down with rude front desk staff.
Used to visit as a youth. Returning 20 years later and they haven't updated anything. The carpets are stained, tiles are chipped, the centrifuge is broken, and there was a dead roach in the toilet stall. They've gone downhill, not keeping up with maintenance, clearly.
The back of house staff was exceptional, including the lifeguard, who was very kind and patient. The front of desk woman, Yvonne is terrible. Bad attitude and unapologetic about it.
We have a membership that came with two guest passes. She *made up* a rule about not being allowed to use them at the same time, to charge another $25 for the day-of use. No problem paying, if that's actually policy. But it is not. Further, if you're wrong, apologize - she appears incapable of doing that. From one black woman from the neighborhood who made a living doing this exact job to another: it appears she's had no hospitality training whatsoever; she gets flustered easily and doesn't deliver a pleasant service.
So to sum: nice space that needs repairs with great back of house and terrible front of house. How much is Equinox again?