| Tue | 05:30 am -11:00 pm |
| Wed | 05:30 am -11:00 pm |
| Thu | 05:30 am -11:00 pm |
| Fri | 05:30 am -10:00 pm |
| Sat | 08:00 am -09:00 pm |
| Sun | 08:00 am -09:00 pm |
I've been a member of a few other Equinox's and had good experiences. This location is a mess and falls far short of the brand's reputation.
For a year, zero of the four rowing machines were in working condition. The manager at the beginning of the year was dismissive until he was (presumably) fired, the new manager wasn't sure how to get them repaired and eventually gave up.
This wasn't abnormal, machines are often broken for months at a time. There are sometimes 20 minute waits to use weight machines and dumbbells / benches.
When I moved, I tried to cancel my membership and it was a months long process involving multiple forms of written proof of my change in address delivered in person.
Management will not work with you in solving the problem - awful customer service. They only care about short term gain - very shortsighted. I will be paying few more months for the membership that I won't use & never come back. My personal trainer was great - that's the only positive thing I can say about this club!
If you are disabled forget about coming to this gym, most of the time the dedicated shower is used as a closet. This is against any ADA regulations and also very discriminatory. I informed the managment many times about this but it keeps happening. On top of that the attention to the customers is very poor, after being a loyal member for almost three years I have decided to cancel. Equinox should learn they don't have any privileged position on the market and they should start respecting and caring for their customers
Total scam. The sales representative misinformed me regarding cancellation terms to get me to sign on.
I told my sales rep I was thinking about a move from Manhattan to BK, where a membership might not be convenient. He said I'd be able to cancel if I moved no problem. Turns out you have to move 25 miles away from an Equinox to cancel. Now I'm stuck with 7 months of a membership that I won't be able to use ($1.5k +). I was a happy Equinox member/customer for years before coming to the Highline location. Don't do it!!
Great place to go for a walk and or relax
This is a really big location of Equinox with lots of equipment. They have lots of neon signs that make the gym floor feel kindof festive; near the locker room and near the stretching area. The locker room doesn't have locks; so you need to bring your own. It also is super busy so sometimes hard to get a machine or a spot on the floor. Overall though, nice gym and friendly staff. Lots of stairs though with no elevators; if you are having a rough leg day; may want to pick a different location!
Equinox Highline is a great gym and everything is very clean! The cleaning crew is constantly making sure everything is up to par and it's incredible.
Staff is always friendly for check-in, as are the instructors of their fitness classes!
Some of my favorite classes include: MetCon3, the Cut (with Abbey), Ab Lab and of course the yoga & cycling classes!
Recommend this gym!
Fantastic trainers and a good vibe. By far most people there to workout versus socializing. The facilities are well maintained and equipped, if at times well utilized. The spatial organization is well planned.
Fantastic trainers and a good vibe. By far most people there to workout versus socializing. The facilities are well maintained and equipped, if at times well utilized. The spatial organization is well planned.
I've been a member at this location for nearly 2 years but I'm about to cancel my membership. The venue is rather nice, despite its unglamorous setup (the main room is located in a windowless basement). It is clean and well maintained. The problem is that about 2 weeks ago they decided to play their music super loud (to the extent that you can't hear music in your own headphones). It's super unpleasant and tiring - more of a bad nightclub than top end health club experience. I talk to the front desk staff about but they keep ignoring me. Time to find a new gym I suppose.
I've been a member at this location for nearly 2 years but I'm about to cancel my membership. The venue is rather nice, despite its unglamorous setup (the main room is located in a windowless basement). It is clean and well maintained. The problem is that about 2 weeks ago they decided to play their music super loud (to the extent that you can't hear music in your own headphones). It's super unpleasant and tiring - more of a bad nightclub than top end health club experience. I talk to the front desk staff about but they keep ignoring me. Time to find a new gym I suppose.
Highline Equinox is a convenient trendy location for all the West Chelsea Members. Jessica Goldstone is such a great host, I highly recommend her as she will most definitely provide you with the best service and match you with the membership you need. The Classes are well worth it and great results. The Studios as well as the Gym is very beautifully designed as well as clean. In addition Elle was very great at recommending her specialty. Cheers
Highline Equinox is a convenient trendy location for all the West Chelsea Members. Jessica Goldstone is such a great host, I highly recommend her as she will most definitely provide you with the best service and match you with the membership you need. The Classes are well worth it and great results. The Studios as well as the Gym is very beautifully designed as well as clean. In addition Elle was very great at recommending her specialty. Cheers
Friendly staff. Locker room and pool clean (only areas I use). Very often there is no certified lifeguard on duty. The administration requires trainers to sit in the lifeguard chair but their eyes are focused on their mobile devices rather than the swimmers! One presumes (hopes) that the trainers know CPR so this is an improvement over the old days when housekeepers were forced to sit in the lifeguard chair. No amount of complaining has led to any lasting resolution of this unfortunate situation that has continued for years. This review is for Equinox on west. 12street, not Highline as stated in heading?
Friendly staff. Locker room and pool clean (only areas I use). Very often there is no certified lifeguard on duty. The administration requires trainers to sit in the lifeguard chair but their eyes are focused on their mobile devices rather than the swimmers! One presumes (hopes) that the trainers know CPR so this is an improvement over the old days when housekeepers were forced to sit in the lifeguard chair. No amount of complaining has led to any lasting resolution of this unfortunate situation that has continued for years. This review is for Equinox on west. 12street, not Highline as stated in heading?
4.5 stars. Good classes, helpful staff. Even if you don't get a trainer, they have helpers on the floor. Cycling, yoga, cardio, barre, Pilates, and strength classes offered. Nearly all the instructors are highly qualified. Just wish they changed the routines more often. And let's not forget the obvious - almost everyone here is in amazing shape already, both guys and girls. Higher priced than other gyms, but lived up to expectations for me.
I've been a member at this location for nearly 2 years but I'm about to cancel my membership. The venue is rather nice, despite its unglamorous setup (the main room is located in a windowless basement). It is clean and well maintained. The problem is that about 2 weeks ago they decided to play their music super loud (to the extent that you can't hear music in your own headphones). It's super unpleasant and tiring - more of a bad nightclub than top end health club experience. I talk to the front desk staff about but they keep ignoring me. Time to find a new gym I suppose.
Solid gym overall. Most of the gym is underground, which personally doesn't bother me. Has a tendency to get crowded at the usual times, but that's to be expected. Great staff though, they've always helped me make sure I don't go off and injure myself in terms of form!
You know, this location is hit or miss. Great location.
It's a fine gym. Generally not too busy. It is subterranean, so you don't get any sunlight. The people are friendly, the price is decent. Just nothing special about it.
Solid gym overall. Most of the gym is underground, which personally doesn't bother me. Has a tendency to get crowded at the usual times, but that's to be expected. Great staff though, they've always helped me make sure I don't go off and injure myself in terms of form!
You know, this location is hit or miss. Great location.
I've been a member at this location for nearly 2 years but I'm about to cancel my membership. The venue is rather nice, despite its unglamorous setup (the main room is located in a windowless basement). It is clean and well maintained. The problem is that about 2 weeks ago they decided to play their music super loud (to the extent that you can't hear music in your own headphones). It's super unpleasant and tiring - more of a bad nightclub than top end health club experience. I talk to the front desk staff about but they keep ignoring me. Time to find a new gym I suppose.
I've been a member at this location for nearly 2 years but I'm about to cancel my membership. The venue is rather nice, despite its unglamorous setup (the main room is located in a windowless basement). It is clean and well maintained. The problem is that about 2 weeks ago they decided to play their music super loud (to the extent that you can't hear music in your own headphones). It's super unpleasant and tiring - more of a bad nightclub than top end health club experience. I talk to the front desk staff about but they keep ignoring me. Time to find a new gym I suppose.
4.5 stars. Good classes, helpful staff. Even if you don't get a trainer, they have helpers on the floor. Cycling, yoga, cardio, barre, Pilates, and strength classes offered. Nearly all the instructors are highly qualified. Just wish they changed the routines more often. And let's not forget the obvious - almost everyone here is in amazing shape already, both guys and girls. Higher priced than other gyms, but lived up to expectations for me.
