Aliza Lalji
October 18, 2017 10:49
Stayed at the Gansevoort and booked a massage at Exhale. A woman called me the day before to confirm my appointment, and when I showed up at the time of my apt, the entire spa wasn't even open. The massage therapist was there early and was mortified that no one from the spa was around. Thankfully a hotel manager came around and gave the therapist a set of keys (she took full initiative to open up herself -- I was impressed by her) and she went in through the back way to set up and let me in. I don't think a receptionist showed for another hour to open up. The check-in area is not appealing at all, they have a chain link divider like retail stores in malls over a door. The thumbnail image of the inside spa area with the tubs -- that's it. That's the full spa lol you can also hear everything outside your room when getting the massage, wasn't bad for me because it was so early but I would've hated it had it been later in the day and much nosier. Spa charged us full price, and I don't recall if they even apologized for anything.
Go to a real spa, don't waste your money here.