A Google User
June 9, 2018 16:37
Ordered a pair of pants while on vacation in the city. Staff was helpful and arranged to have them hemmed when they arrived, and shipped if they arrived after I had left. They arrived early, but when I came to collect them, not only had they not been hemmed (as had been the plan that we had discussed at length), but the pants themselves were mislabeled and were totally the wrong size. Staff was friendly and apologetic, but the whole thing was a frustrating, time-consuming runaround that definitely makes me hesitant to shop this brand again.